Berks Auto Collision Center
11 years at this location.
Berks Auto Collision Center offers collision repair services.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair shop and I had planned out the time that our truck would be down. I had given them plenty of time to be ready for the truck, due to the fact I need it for my business. We planned this 2 months out so my business would not be down for an extended period of time. We dropped the truck off on 9/7/25 and it wasn't "blueprinted" until 9/12/25. It was at this point I should have known we wetter going to be without the truck for awhile. We had planned for 10 business days and that turned into 18 business days. That might not sound like a lot but that is 3 1/2 weeks we were without our truck. Josh did reach out to the insurance company for us and got us into a truck so I could do a contracted job. But 3 1/2 weeks?, I just wish that could have been communicated to us from the beginning.
My Experience - 5.0/5.0 -
Very good work good job guys
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
When I picked up the car, there was a smudge on the black/gray non painted divider on the rear bumper so I couldn't fully feel confident it wasnt a blemish or new scratch. That side of the bumper also had dust on it. They may have mowed outside which caused the dust, not sure. I decided to wait before giving my review. I was very impressed with the though interior cleaning and vacuuming of my car...did not expect that, so it was very nice!!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car came out looking 100 time better inside and out!
Customer Service - 5.0/5.0 -
Everyone was super nice on the phone and in person.
Returned Clean
My Experience - 5.0/5.0 -
Berks collision does excellent work thank you for a job well done.
My Experience - 5.0/5.0 -
Good communication and good service!
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Repair work was very good, but it took way too long.
Customer Service - 3.5/5.0 -
I was not contacted during the repair process until the day I was called to informed me that my vehicle was finished. I was told they had a wrong phone number for me. I’m not sure where they got the wrong number because I gave them my correct information before the repair began.
Returned Clean
My Experience - 5.0/5.0 -
Great service! Super helpful with repairs! This is the only place I will be going to now for repairs!
My Experience - 5.0/5.0 -
Faster than planned. Looks great. Appreciate you cleaning the truck up inside and out. That was great!
Likely to Recommend - 5.0/5.0 -
I rate the entire process with them an A++
Repair Quality - 5.0/5.0 -
Excellent service, truck was completed early, I really appreciated them cleaning the truck inside and out.
Customer Service - 5.0/5.0 -
They were flexible and great to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
No problem with the quality of the repair. A good job. Big problem with how you handle customer communication. Key texts: 9/10-still on target for 9/17 completion; 9/12-on track for 9/17; 9/15-nearing completion; 9/16 at 10:20 am-moved the completion date to 9/19; later in the day at 4:34 pm, all fixed and ready for pick up but I had already called off my driver. Don’t you understand that a customer has to have someone available to drive them to your shop to pick up the car? So your last minute switch caused both me and my driver headaches. I see this as partially a lack of respect for the time of others. The other part is with using technology you still have to use your brain and common sense. I was told to call in for pickup. I used the name of the person I was given and the system said it didn’t recognize it. I tried four times to call in before I reached someone. It sounded like someone picked up but then dead silence. So you have succeeded in making me quite angry with this process. Do better going forward. PS . Somebody keyed the hood of my car so this was a paint scratches case. A two day job according to someone else experienced in body work. I had to be without my car for 15 days. This is all I have to comment on so don’t have someone try to call me. I don’t want to spend anymore time on this. Manage your business better. I ran my own business before retiring so I know a thing or two.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Josh was very friendly and easy to work with.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks for returning it as clean as you did and the touchups!
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
It didn't take as long as they quoted which was great. It was very nice that my car got cleaned but the cleaner must have thrown out my car air freshener which was a gift from years ago that I wanted to keep for a reason. Left a blue rag in my back hatch and my rear view mirror is loose so it shakes when I drive. My tire pressure light has been on and I dont think that was on before when I dropped my car off. Other than that my car looks great.
Customer Service - 3.5/5.0 -
Easy to get ahold of and having an automatic text updating me with what's going on was nice.
Returned Clean
My Experience - 0.0/5.0 -
Josh is working on it. Im guessing this is automated or something.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Josh was amazing. Went above and beyond for this single mom of 4. You have a terrific employee. Made sure my issue was taken care of more then I expected. My car looked amazing inside as well. They cleaned a mess they didnt have to from my kids and I truly appreciate everyone's effort. Thank u! Special shout out to Janelle who truly held things together at the front. Thank u!