Berks Auto Collision Center
11 years at this location.
Berks Auto Collision Center offers collision repair services.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I am very satisfied with the workmanship and timely repair on my Lexus SUV. The staff is kind and efficient.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Staff was amazingly nice however vehicle took twice as long as quoted and I was not updated other than “ waiting for parts “ for three weeks Vehicle should not have been taken if they were not prepared to do the work especially knowing I was paying for a rental
Customer Service - 2.0/5.0 -
Tough because the staff was amazingly nice however but they did not take care of me by doing the work in a timely manner This is my second such experience at this shop
Likely to Recommend - 5.0/5.0 -
Because of the lady holding down the front desk.
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Lady at the front desk is incredible
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They really did a fantastic job. My car looks brand new!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Janelle was great at communicating the progress of our work van. They did a great job repairing our van & we are very happy with how it looks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0 -
The repair itself looks great and the door that needed repair works great as well. The only issue I had was with the timeliness of how long it took for the initial inspection of the car and then the repair itself.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very pleased with the service and quality of work I received from Berks Auto.
Likely to Recommend - 0.5/5.0 -
⭐ 0/5 Stars — The Worst Collision Center Experience We’ve Ever Had ⭐ Berks Auto Collision Center – Avoid at All Costs I wouldn’t trust these people with a bicycle, let alone a 2023 Genesis. Our experience was absolutely awful from start to finish, and the level of incompetence was shocking. 1. They ordered cheap, low-quality Amazon decals and billed the insurance company for them — and NEVER even installed them. Instead of properly replacing our custom RatPak wrap accents, they ordered knockoff Amazon decals that did not match the car, billed insurance for them, and then didn’t even put them on the vehicle. Completely dishonest and unprofessional. 2. They drained the battery on a 2023 Genesis with only 22,000 miles, then told us WE needed to buy a new one. The car had zero battery problems before entering their shop. After they were done with it, suddenly we “needed a new battery.” That cost us $400, and it’s very obvious it died while in their possession. 3. Alignment fiasco: no paperwork, changing stories, and STILL never corrected. They claimed the alignment was done but couldn’t provide any paperwork. We took it to Toyota — alignment was NOT done. We brought it back — still wrong. Brought it back again — still not right. Now we have to take the car to Genesis because Berks Auto couldn’t fix a basic alignment after multiple attempts. 4. They never performed the mechanical inspection required after the accident. Something that should have been standard was simply ignored. 5. They never informed us that one of the repairs was denied by the insurance company. No call, no message, nothing. Total lack of communication and transparency. 6. The entire operation felt sloppy, shady, and careless. Missing paperwork, excuses, inconsistent information — just an overall nightmare of a process. Berks Auto Collision does not care about your vehicle, your safety, or the quality of their work. Now we’re spending more time and money taking the car to the dealership to fix everything they failed to do. Do not waste your time or risk your vehicle with them. There are far better — and more honest — repair shops out there.
Repair Quality - 0.5/5.0 -
⭐ 0/5 Stars — The Worst Collision Center Experience We’ve Ever Had ⭐ Berks Auto Collision Center – Avoid at All Costs I wouldn’t trust these people with a bicycle, let alone a 2023 Genesis. Our experience was absolutely awful from start to finish, and the level of incompetence was shocking. 1. They ordered cheap, low-quality Amazon decals and billed the insurance company for them — and NEVER even installed them. Instead of properly replacing our custom RatPak wrap accents, they ordered knockoff Amazon decals that did not match the car, billed insurance for them, and then didn’t even put them on the vehicle. Completely dishonest and unprofessional. 2. They drained the battery on a 2023 Genesis with only 22,000 miles, then told us WE needed to buy a new one. The car had zero battery problems before entering their shop. After they were done with it, suddenly we “needed a new battery.” That cost us $400, and it’s very obvious it died while in their possession. 3. Alignment fiasco: no paperwork, changing stories, and STILL never corrected. They claimed the alignment was done but couldn’t provide any paperwork. We took it to Toyota — alignment was NOT done. We brought it back — still wrong. Brought it back again — still not right. Now we have to take the car to Genesis because Berks Auto couldn’t fix a basic alignment after multiple attempts. 4. They never performed the mechanical inspection required after the accident. Something that should have been standard was simply ignored. 5. They never informed us that one of the repairs was denied by the insurance company. No call, no message, nothing. Total lack of communication and transparency. 6. The entire operation felt sloppy, shady, and careless. Missing paperwork, excuses, inconsistent information — just an overall nightmare of a process. Berks Auto Collision does not care about your vehicle, your safety, or the quality of their work. Now we’re spending more time and money taking the car to the dealership to fix everything they failed to do. Do not waste your time or risk your vehicle with them. There are far better — and more honest — repair shops out there.
Customer Service - 0.5/5.0 -
⸻ ⭐ 0/5 Stars — The Worst Collision Center Experience We’ve Ever Had ⭐ Berks Auto Collision Center – Avoid at All Costs I wouldn’t trust these people with a bicycle, let alone a 2023 Genesis. Our experience was absolutely awful from start to finish, and the level of incompetence was shocking. 1. They ordered cheap, low-quality Amazon decals and billed the insurance company for them — and NEVER even installed them. Instead of properly replacing our custom RatPak wrap accents, they ordered knockoff Amazon decals that did not match the car, billed insurance for them, and then didn’t even put them on the vehicle. Completely dishonest and unprofessional. 2. They drained the battery on a 2023 Genesis with only 22,000 miles, then told us WE needed to buy a new one. The car had zero battery problems before entering their shop. After they were done with it, suddenly we “needed a new battery.” That cost us $400, and it’s very obvious it died while in their possession. 3. Alignment fiasco: no paperwork, changing stories, and STILL never corrected. They claimed the alignment was done but couldn’t provide any paperwork. We took it to Toyota — alignment was NOT done. We brought it back — still wrong. Brought it back again — still not right. Now we have to take the car to Genesis because Berks Auto couldn’t fix a basic alignment after multiple attempts. 4. They never performed the mechanical inspection required after the accident. Something that should have been standard was simply ignored. 5. They never informed us that one of the repairs was denied by the insurance company. No call, no message, nothing. Total lack of communication and transparency. 6. The entire operation felt sloppy, shady, and careless. Missing paperwork, excuses, inconsistent information — just an overall nightmare of a process. Berks Auto Collision does not care about your vehicle, your safety, or the quality of their work. Now we’re spending more time and money taking the car to the dealership to fix everything they failed to do. Do not waste your time or risk your vehicle with them. There are far better — and more honest — repair shops out there.
My Experience - 5.0/5.0 -
Great service! Timely updates on the vehicle status. I appreciate the team efforts! Continue the good work. All the best!!!!
My Experience - 5.0/5.0 -
I was really happy with all the electronic communication and they handled everything with the insurance and car rental. Definitely recommend them!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
The only thing I was confused about was the fact that when I got inside my car, I could smell the fresh paint on the inside and I still can
My Experience - 5.0/5.0 -
BAC does great work! Josh, Janelle and their tech team did a great job on the rebuild after an incident involving my work truck. I couldn't be happier with the final product. They listened to all of my concerns, were concise in implementing them, worked with insurance, and they exemplified a genuine care and concern for my vehicle which showed in the final product. I am happy to recommend BAC and Josh's team to those that prefer only the best quality and craftsmanship for their auto restoration and repair needs.