Big Valley Ford

4.9 (463reviews)
97%
3282 Auto Center Cir,  Stockton,  CA  95212

In operation 44 years.

Big Valley Ford-Lincoln is a family owned business that has been serving the community since 1982. Our goal is to provide our customers with a personable and effortless experience. We provide our customers with a high level of customer communication and service throughout the repair process, including text, email or telephone. We are a I-CAR Gold Certified Collision Center.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (463)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the repair shop, praising the exceptional quality of workmanship, with many noting their vehicles were restored to pre-accident condition or better. The shop receives strong commendations for outstanding customer service, with staff described as professional, courteous, and genuinely helpful. Communication throughout the repair process is frequently highlighted as a strength, with customers appreciating being kept informed at every step. Timeliness is another standout area, as numerous customers noted their vehicles were completed earlier than expected. Customers also appreciated the cleanliness of returned vehicles, often mentioning complimentary car washes and detailing. A few customers noted areas for improvement, including concerns about incomplete repairs such as misaligned parts, and some experienced a lack of proactive communication during the repair process. These observations come directly from customer comments and reflect isolated experiences amid an overwhelmingly positive response.
Select to learn more
"The vehicle was not returned to me on an appropriate repaired condition."
"... had an experience with Big Valley Ford in Stockton. They made all the repairs needed to my car and were extremely kind and helpful. The other Ford dealer damaged my car ..." Read more
"... first to take my Toyota to a ford dealership but they always do an outstanding job and are so accommodating!" Read more
"Great quality work. Friendly,courteous service. I would recommend them to all my friends and relatives."
"Work done perfectly"
"My car was returned earlier than expected"
"It was ready several days early!"
"2 days sooner"
"It was actually ready a day early"
"I dont know but it was there from 8-10-26 to 8-25-26."

Likely to Recommend

Yes, I would recommend Big Valley Ford Auto Body

Repair Quality

Great service and good work taking care of my vehicle. Thank you

Customer Service

Dennis did a great job setting it up and communicating

Returned Clean

Likely to Recommend

Repair Quality

The vehicle was not returned to me on an appropriate repaired condition.

Customer Service

No comment

Returned Clean

Likely to Recommend

I will recommend definitely

Repair Quality

I will give 5 scale and I’m satisfied of Dennis team,thank you.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

The customer service alone was enough to make BVF a recommendation.

Repair Quality

Repair was as intended.

Customer Service

Dennis was incredibly helpful. We had an unfortunate warranty issue with another company regarding our battery ( unrelated to the repairs from BVF) Dennis was so accommodating and helpful. Its service like his that makes you want to do business with BVF.

Returned Clean

Likely to Recommend

Repair Quality

I had taken my Explorer to a Ford dealership in Elk Grove because I didn’t think any business in Stockton could be trusted. I had an experience with Big Valley Ford in Stockton. They made all the repairs needed to my car and were extremely kind and helpful. The other Ford dealer damaged my car and acted like they did me a favor by “fixing” the damage they did. It didn’t work. Thank you to Big Valley Ford and the beautiful work you did for me!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Wonderful service and very fast

Customer Service

Dennis was very efficient and wonderful customer service

Returned Clean

Likely to Recommend

Repair Quality

The crew did a great job fixing my daughter’s car. Thank you

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I will definitely recommend Big Valley Ford for vehicle service.

Repair Quality

Very satisfied with the communication and service.

Customer Service

Very satisfied with the customer service.

Returned Clean

Likely to Recommend

Repair Quality

We had a small dent on the side. The car looks great.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Likely to Recommend

10 outta 10

Repair Quality

Thank you for getting me back on the road!

Customer Service

I was informed every step of the way, I solely appreciate that!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Big Valley Ford collision center is my recommendation for repairs.

Repair Quality

Simply the best!

Customer Service

Couldn’t be better

Returned Clean

Likely to Recommend

Repair Quality

My whole experience from start to finish was outstanding. We have used big valley ford collision several times and will be back as needed. I thought it was weird at first to take my Toyota to a ford dealership but they always do an outstanding job and are so accommodating!

Customer Service

Returned Clean