Big Valley Ford
In operation 44 years.
Big Valley Ford-Lincoln is a family owned business that has been serving the community since 1982. Our goal is to provide our customers with a personable and effortless experience. We provide our customers with a high level of customer communication and service throughout the repair process, including text, email or telephone. We are a I-CAR Gold Certified Collision Center.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work insurance lagged
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Just wish the complete damages were estimated. That is hard as the car was dirty, and all the damage was hard to see!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent costumer service
Customer Service - 5.0/5.0 -
Very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did a Great job on finding the exact problem. Thank you
Customer Service - 5.0/5.0 -
Good people
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 0.5/5.0 -
Didn’t keep me updated with my car. The collision center also failed to inform me of a flat tire til the day of pick up.
Customer Service - 0.5/5.0 -
They seem to have an attitude when it comes to helping certain people.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and quick on getting my vehicle repaired and returned to me.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Dennis was great
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
If I could give a zero I would. They had my car for 2 months and never fixed the problem. Very unorganized and I’ll never do business with them again.
Customer Service - 0.5/5.0 -
Garbage
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service
Customer Service - 5.0/5.0 -
100/00
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repairs look done how it should be and in a timely manner. Want to especially praise Dennis from the collision/ repair office at Big Valley Ford in Stockton, Ca for the great customer service and communication!
Customer Service - 5.0/5.0 -
Same as above
Returned Clean
Likely to Recommend - 4.5/5.0 -
Good job considering the circumstances and amount of repairs.
Repair Quality - 5.0/5.0 -
The team did a great job with the repairs and kept me updated while they worked on my vehicle.
Customer Service - 5.0/5.0 -
Great friendly service, good communication on repairs.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
They took over two weeks to complete my vehicle
Likely to Recommend - 4.5/5.0 -
It just took too long to get the vehicle in for inspection, then longer to order parts, then miscommunication between CSAA adjuster and Big Valley almost caused my having to locate another body shop. and yet longer delay. Not very satisfied with CSAA adjuster who never arranged to have vehicle inspected. No one showed up from CSAA.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
It just took too long to make contact and schedule for estimate.