Bill Kay's Collision Center

My Experience - 5.0/5.0 -

From start to finish you guys have been fantastic. We were warmly greeted at the shop. Jovi was beyond remarkable. She always made herself available and answered my questions. The body shop workers did an absolutely amazing job. I left a Yelp review to spread the word how fantastic the experience was.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work performed was phenomenal.

Customer Service - 5.0/5.0 -

Jovi was wonderful.

Returned Clean

My Experience - 5.0/5.0 -

Car looks great after severe hail damage

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Communication was great this time around. Had a very positive experience with bill kay gmc downers grove

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Good work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good work completely satisfied

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Jovi and all others were very respectful and did a great job. A bit adjustment may be required on the bumper. Experience was great.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Experience good with employees. But body work is not satisfactory. Will drop by today to show the issue. Two new scratches added during repair ... will show it.

Customer Service - 5.0/5.0 -

Customer service was great

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Better looking than brand new

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks better than brand new and fixed quicker than promised.

Customer Service - 5.0/5.0 -

They communicated very well.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent quality of workmanship on the repair. Received the vehicle with repairs completed ahead of schedule. A+ experience!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Jovi made it all easy.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Tom H. in the body shop and Jovi in the office were professional, attentive and friendly though out the process of getting my Impala taken care and out the door. A Big thank you to all.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0 -

No more comments.,Unsatisfied.

Repair Quality - 1.5/5.0

Customer Service - 1.5/5.0

My Experience - 5.0/5.0 -

I like the app and text updates. The woman who did the check out was very nice and the sales guys by the door were funny and helpful. I’d definitely come back to purchase from them. Car looks good and was super clean when I got it back. After driving today it all seems in order. I appreciate the quality work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

great job

Returned Clean

My Experience - 5.0/5.0 -

Completely satisfied with the service and overall of the finish look on my truck. Mrs.Ruiz also for sending me updates everyday on the status of the work being done and also helping with some upgrades I wanted done my vehicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Car was repaired quickly and as estimated. Good service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean