Bill Kay's Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone was very helpful on the phone and in person. And the body shop guy went out of his way to help my Ma with a loaner.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The inner panel of the door fell off completely.(lift, front side door)

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

They completed job at this time. I believe they need improvement for their work. That take 15 days and make me go back 2nd time.

Customer Service - 2.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car was cleaned inside and out which was appreciated.

Customer Service - 5.0/5.0 -

Wayne was great to work with.

My Experience - 5.0/5.0 -

Took a while to be completed but looks like new! Very satisfied you guys do wonderful work

My Experience - 0.0/5.0 -

I was totally dissatisfied with the service. Wayne Julian, body shop manager was very unprofessional. His detective questioning skill in regards to my vehicle theft was disrespectful and not appreciated. The vehicle repair was not completed upon my arrival. The license plates were in the truck. I had to wait for a porter to install them. The male cashier also had poor customer services communication and recovery skill. He used the term “This Woman” several times when inquiring about the missing license plates. My overall experience at 2300 OGDEN, was substandard and unacceptable.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Actual work looks great. Communication very poor.

Customer Service - 0.5/5.0 -

Poor communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff did a great job and made the whole experience very convenient for me!

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 2.5/5.0 -

Got car back with a rear reflector missing. Had to call to inquire to be told it was ordered and we were expected to bring car back.

Customer Service - 2.0/5.0 -

Had to continue to call and request call backs, still been 5 days since we have gotten a response to our latest request. No emails or calls. Confusing communication,unsure of pricing....

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

great work!!!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The communication and updates were great. Work was completed earlier than anticipated. The only recommendation is the Interior was dirty and the technicians need to be more careful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I WOULD FEEL VERY COMFORTABLE MAKE THIS RECOMMENDATION.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

EXCELLENT SERVICE, GOOD FOLLOW UP AND HIGH QUALITY REPAIR.

Returned Clean

My Experience - 0.0/5.0 -

Honestly, the communication was not great. I had to call and then it was like pulling teeth to get information. When we picked up the vehicle the girl was professional, but very disinterested. Handed the key and said you are all set. Didn't even say where the car was. The car appears to be fixed but is running a little rough. The tire pressure light is on and they didn't even bother to check that as a courtesy. State Farm assigned the ticket and Bill Kay said it was not received. Had to spend another 20 min on the phone with State Farm... overall, would not return to this dealership.

My Experience - 5.0/5.0 -

Thanks for doing a great job on my f150 truck. I was taken care of professionally and the work was done efficiently as well. Respectfully, Sandra Grehan

Likely to Recommend - 5.0/5.0 -

They did a awesome job.

Repair Quality - 5.0/5.0 -

Everything went they way it was explained to me.

Customer Service - 5.0/5.0 -

They were very nice.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Vehicle looks like new and drives nice . Very happy. All repairs performed professionally .

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

GREAT FAST SERVICE

Repair Quality - 5.0/5.0 -

EXCELLENT SERVICE, GOT CAR BACK VERY FAST!

Customer Service - 5.0/5.0 -

WAYNE WAS GREAT!