Bill Kay's Collision Center

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My experience was great no problems was treated well I highly recommend

Likely to Recommend - 0.5/5.0 -

Absolutely not

Repair Quality - 0.5/5.0 -

This is a terrible business. You guys initially kept my car for a week longer than you told me it would take. You scratched multiple panels so then you had to keep it another week to “fix” those and then when i picked it up today, the scratches were still there. In addition you left trash and spare parts in my car and someone sprayed some kind of scent in the inside. Absolutely awful service.

Customer Service - 0.5/5.0 -

So far, terrible. Wayne clearly has no control or supervision over his workers

Returned Clean

My Experience - 0.0/5.0 -

When I picked up my minivan last Friday there were two problems the tires were under inflated from sitting for three months in the middle row of seats was folded down. When I asked one of the employees to set the seats up he did but he had an attitude about it. The tires should’ve been topped off I shouldn’t of had to go to a gas station the next day to top off all four tires

Likely to Recommend - 4.0/5.0 -

Quality of work was very good but the whole process took forever and those computer generated messages something needs to be done to fix that problem

Repair Quality - 4.5/5.0 -

Sort of a gritty film on the windshield and the windows I had to use some glass cleaner took several passes to get to where the outside of the glass was clean

Customer Service - 4.0/5.0 -

Generally satisfied and the strike by the mechanics really couldn’t be helped but the computer generated messages were false when they said nearing completion. That was aggravating

Returned Clean

My Experience - 5.0/5.0 -

Justin made me very comfortable and confident in the care they would take dropping it off and Wayne put up with my absolute constant anxiety over it getting done with such patients and the car looks better than when I bought it. I really hope this whole team who had hands in this gets recognized for being the Rockstars and absolute paint correction wizards they are.

Likely to Recommend - 5.0/5.0 -

Great work/good service can't ask for anything else

Repair Quality - 5.0/5.0 -

The car looks amazing and the guys were Rockstars to work with. I'm a technician myself and tend to be difficult to deal with over my beloved corvette. They did so with great patients and were awesome about doing the paint correction as well. It looks 100x better!

Customer Service - 5.0/5.0 -

Justin was very reassuring when I dropped it off and Wayne kept me updated regularly if I didn't call him first. Whoever did that paint correction is a dang wizard

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Hopefully won’t be back for this kind of service, but if necessary, I’ll be there.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The check in process was a bit painful, mainly because Wayne was on vacation, but after that, things worked seamlessly. Wayne is a total pro and runs a great shop.

Customer Service - 4.5/5.0 -

See prior answer.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wayne was great to Work with- honest transparent and responsive!

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication. Seamless process to collaborate with my insurance company. Delivered right on time. Excellent quality work!

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks for everything

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

When did an excellent job coordinating I repair and went above and beyond. I actually ended up using you guys because I bought a car from you which was also an excellent experience. Car you repaired was a Range Rover which is why I use you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I already took this:) You guys were great and Wayne's follow up was outstanding

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was impressed with how I was kept informed from day 1 as to their progress with my car and Wayne called me personally, in addition to the texts I received. Car looks AMAZING! I hardly recognize it. Very happy

Likely to Recommend - 5.0/5.0 -

Hope I never need them but I would definitely use them if I did and recommend to anyone needing repair

Repair Quality - 5.0/5.0 -

I was very impressed with how I was kept informed as to estimated time of completion and in addition to texts, Wayne called me personally more than once. My car looks as good as the first day I bought it. Amazing work. Very pleased

Customer Service - 5.0/5.0 -

I couldn’t ask for more

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

10++

Repair Quality - 5.0/5.0 -

Wayne took great care in making sure my vehicle was in and out as scheduled. And whomever did the actual work did an outstanding job!

Customer Service - 5.0/5.0

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Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Color is matched perfectly and really no complaints

Customer Service - 3.5/5.0 -

Everyone was courteous but i asked for updates from the body shop twice and never got a callback either time.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0