Bill Kay's Collision Center

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

beautiful job

Repair Quality - 5.0/5.0 -

other than it took so long to get the parts my husband is very satisfied with the repairs

Customer Service - 5.0/5.0 -

very satisfied with everyone so far

My Experience - 5.0/5.0 -

Wayne was great and the owner should double his salary. He has strong communication skills, follows up with you every time he says that he will, and has a true passion for his career. He should be recognized for his leadership. Sincerely, Patrick G Gaskin

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleased courteous and professional

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

All was great but Wayne said they would detail the interior. It was not done. I did not ask for it, but he offered and told me it would be done. Not th end of the world...

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0 -

Did not reattach battery cove in trunk. I did not request it, but was offered and expected that t6he interior would be detailed since food was spilled in the accident.

Customer Service - 4.5/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

The body work looks good, but I found a brand new sealed Honda part on back floor of my car. Hoping the part was replaced as specified on receipt. Called dealership to inform, was asked to return part which I plan to do. But somewhat of an inconvience.

Customer Service - 4.0/5.0 -

Mostly good, but when picking up my vehicle I feel someone from body shop should have gone over all the repairs done instead of the cashier handing me my keys and telling me to find my vehicle outside

Likely to Recommend - 0.5/5.0 -

Because they didn't fix it right

Repair Quality - 1.5/5.0 -

They did not fix everything

Customer Service - 1.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Super fast, great quality, love the text updates, car was done when I was told it would be - would definitely recommend.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

There is a flaw in the paint. The front collision avoidance system is not working correctly.When I contacted Wayne, he said he "Ran it through the computer" stating "I wanted to get it back to you fast". Fast is one thing, incomplete flawed is another, Now I will have to come back a second time, arrange for a rental at my cost, take time off of work, etc. So, no I am not satisfied.

My Experience - 5.0/5.0 -

Repairs were done very well and in a timely manner. Friendly and courteous staff. Would definitely recommend this dealership. JK

My Experience - 5.0/5.0 -

Good Professional body fender people I know I keep raving about Wayne but his dept was great you have a nice Dealership

My Experience - 5.0/5.0 -

Received car on schedule like Wayne said very good work completely satified

Likely to Recommend - 5.0/5.0 -

No problem

Repair Quality - 5.0/5.0 -

I say again a great job my car now looks like a new one

Customer Service - 5.0/5.0 -

The best my car looks new now Wayne’s dept is right on work with pride

My Experience - 5.0/5.0 -

Wayne Julian was very professional and was sympathetic in understanding that my Acadia being only two weeks old was badly damaged in a accident.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wayne Julian was very professional and sympathetic when I brought my new 2021 GMC Acadia in for repairs after being hit by a truck after owning it for only two weeks. I would like to add the technicians the did my repair did a excellent job, I’m very satisfied. Thank you bill kay Gmc !

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quick, great communication and excellent work. I would highly recommend!!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The gentleman who registered my car in was very informative. He answered all my questions.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car was fixed perfectly and quickly.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

While the process of repair from an accident is always a nuisance, especially when the fault was elsewhere, the car is back to good-as-prior to the incident.

Repair Quality - 4.5/5.0 -

The Acura wheel colors are notoriously difficult to match, which led to delays in getting the work finished. Wayne’s commitment to get it as close as possible was appreciated, along with follow-up to be sure we were satisfied. The automated communications were out of step with the actual completion of the process, which didn’t help matters.

Customer Service - 5.0/5.0 -

Wayne was clearly committed to our satisfaction.

My Experience - 0.0/5.0 -

It took 3 days longer to complete the repairs than we were first told - I understand there were problems with incorrect replacement pieces being sent, but communication was not the best. I had a few text messages that sounded like the car was complete and then I had to call daily to find out it wasn’t. We’re still not convinced the rim is the correct color.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

The car was parked in front when completed. We were in the waiting room. No one came to tell us the car was in front we sat for an hour waiting to be notified. I finally got up to walk around and saw the car