Bill Kay's Collision Center

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

The first step of the process to bring the vehicle in wasn’t professional. The service department was not aware of my scheduled appointment until I answered several questions and then read them an email that I received from the collision department.

Customer Service - 3.0/5.0 -

I was told that I would receive updates regarding my vehicle. I had to call three times to get pertinent updates and information,

Returned Clean

Likely to Recommend - 5.0/5.0 -

If I hear come across someone who needs body work to their car, I will recommend it.

Repair Quality - 5.0/5.0 -

Job was well done. Not much else to say.

Customer Service - 5.0/5.0 -

Everyone was helpful

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My Experience - 5.0/5.0 -

My experience was completely satisfying and I would recommend working with Jovi. She made the process seamless and communicated all of the steps along the way. My car looks brand new and it makes me happy. I would recommend to others and return to Bill Kay Buick again. Thank you.

Likely to Recommend - 5.0/5.0 -

I would definitely recommend to a friend or family member. Tell them to ask for Jovi.

Repair Quality - 5.0/5.0 -

I am very satisfied with the work that was done to my automobile. Jovi really helped me out and made my car like new again. I am very grateful for Bill Kay Buick helping me out.

Customer Service - 5.0/5.0 -

Jovi’s customer service was excellent and very appreciated. Thank you.

Returned Clean

My Experience - 0.0/5.0 -

When we bought our Yukon we were told dent and scratches would be fixed. Took it into get fixed they took care of scratches. Dent was not fixed and someone put touch up only on work order. Looks worse now than it did before. We were told by body shop that it would take 3-4 days and need to be painted. Someone then decided not to fix it and told us it was done 6 hours later. My wife talked to someone that assured us he would get back to us about fixing the dent and a week later still no call.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always the best service. And friendly and helpful.

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

New ship manager is very professional and sincere about their quality work. They put my Volvo back together in a timely manner and it looks great.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

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Likely to Recommend - 5.0/5.0 -

A family member actually had work done here, and recommended I use use Bill Kay. I will highly recommend them to my friends and family as well!

Repair Quality - 5.0/5.0 -

I took my car in for collision repair. The team at Bill Kay was amazing to work with, and did a great job on the repairs. I was especially impressed with the paint matching; it was perfect. They did the work very fast, and was extremely professional and easy to work with. I highly recommend using Bill Kay.

Customer Service - 5.0/5.0 -

Amazing service and very professional.

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair came out perfect, they were quick and professional.

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Still waiting on my hood

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0 -

There was some communication issues between the service and collision shops. Since I had to be without my SUV for a few weeks I wanted some other work done to it and when I called the service desk a few days prior to my scheduled pickup I was told there was no tickets for either the brake job or a persistent squeak I had been hearing. They were both completed before pick up.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

overall an excellent job. Some communication gaps at the end with the checkout of the vehicle as well as communication to the car rental agency that I was done with the rental car

My Experience - 5.0/5.0 -

Ken was great at communicating and keeping me up to date on the whole process. And I was so surprised and pleased that my car was done a week early. The work looks great, the customer service was top notch. They even detailed the inside of my car. After the whole ordeal of being rear-ended and being without my car during repair, that extra touch was such a positive boost. So happy to have my car again! Thank you to the whole team!

My Experience - 5.0/5.0 -

nice ,kind and professional .

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So far everything looks great. Completely satisfied with quality of work.

Customer Service - 5.0/5.0 -

Bill Kay GMC was very helpful in the process and kept me informed of what was happening during the repair.

Returned Clean

My Experience - 5.0/5.0 -

Ken Cepican at the body shop was great and made sure that my car was fixed correctly. It was in perfect condition when I picked it up. I am extremely happy working with Bill Kay. Bruce Greenberg

Likely to Recommend - 5.0/5.0 -

Great place to get your car fixed.

Repair Quality - 5.0/5.0 -

I already left a review. Ken was fantastic. He satisfied me 100 percent.

Customer Service - 5.0/5.0 -

Ken was fantastic. I'm 100 percent satisfied

Returned Clean