Bill Kay's Collision Center

My Experience - 5.0/5.0 -

They did the great job ! ! Effective solved my issue, care what I care, professional explained me how it work and how will be done, specially appreciate name is Ken in the bodyshop department, he so patient polite and professional, help me all the details. Nice job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job!

Customer Service - 5.0/5.0 -

Awesome!

Returned Clean

Likely to Recommend - 5.0/5.0 -

Without hesitation.

Repair Quality - 5.0/5.0 -

The service I received was vey professional, courteous & efficient. They communicated all steps in the process & I did not feel pressured to make any "upgrades". It was as if my car had never been hit... They did a beautiful job.

Customer Service - 5.0/5.0 -

Very efficient communication.

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Ken and guys did great job looks like it did when new thank you

Likely to Recommend - 5.0/5.0 -

Was very pleased with out come

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Taking too long to complete repair. Total of 90 days. The new manager did good customer service.

Likely to Recommend - 3.0/5.0 -

No comment.

Repair Quality - 4.0/5.0 -

Repair job is good. We just didn’t expect that it took such a long time to complete the repair. A total of about 90 days.

Customer Service - 4.5/5.0 -

During the entire time our vehicle was in the shop, we dealt with three managers. Only the most recent one showed good customer service.

My Experience - 5.0/5.0 -

From then first moment I entered the service area, I was treated with concern and respect. Ken is so competent. He explained everything and insured that I could ask questions and communicate with him whenever I needed to. The final work was perfect. There was no trace of the damage from the accident. And, when I later realized I had left my garage door opener in the rental car I had used, he went and traced down the car and found the opener. Talk about above and beyond. This business delivers amazing results.

Likely to Recommend - 5.0/5.0 -

Absolutely. I would recommend Bill Kay to all my friends and family.

Repair Quality - 5.0/5.0 -

The service was superb. Ken is so professional, friendly and competent. All the staff were very helpful.

Customer Service - 5.0/5.0 -

Open and honest communication. Told me what to expect and when work would be completed.

My Experience - 5.0/5.0 -

I was kept up to date on the progress. The job was completed in a very reasonable amount of time and everything works perfectly and it looks great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I’m very happy with the repair of my vehicle.. it was done in a timely manner. Ken from the body shop was very helpful and did a great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Perfectly happy with the service and the repair of my car.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Quality work

Repair Quality - 5.0/5.0 -

I was very satisfied with the quality of the work.

Customer Service - 5.0/5.0 -

Communication was not the best

Returned Clean

My Experience - 5.0/5.0 -

Car was fixed as expected

Likely to Recommend - 4.0/5.0 -

The quality of the repair was good. Communication was not great.

Repair Quality - 4.5/5.0 -

Communication could’ve been better

Customer Service - 4.0/5.0 -

Communication could’ve been better

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Very unprofessional! No clear date was given about when the work will be completed. The response was always next week, next week… took more than a month eventually to do a weeklong job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a good job with the repairs to my vehicle

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Chips on the car that wasn't there at first paint left over and cracks that I had to peel back.

Customer Service - 1.0/5.0 -

Manager left after my car got there and it seems like they're running around with their heads cut off.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Oh yes

Repair Quality - 5.0/5.0 -

They did a good job with my car

Customer Service - 5.0/5.0 -

They answered my question

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jeffery was very prompt with calling me, was finished in predictable time

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great communication and customer service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean