Bill Kay's Collision Center

Likely to Recommend - 5.0/5.0 -

Great

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0 -

Great

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0 -

Highly recommend

Repair Quality - 5.0/5.0 -

Jeff did an awesome job communicating updates on the car. Thank you so much Jeff!

Customer Service - 5.0/5.0 -

Once again l think Jeff did an awesome job!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Jeff was wonderful. He always kept me up to date with what was happening.

Customer Service - 5.0/5.0 -

Everyone was very helpful.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Now that they have competent personnel managing the collision center, everything went smooth

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

It took a long time to get the repair scheduled and get a loaner car because of the personnel changes the previous body shop manager had horrible customer, service skill

Likely to Recommend - 5.0/5.0 -

highly recommended

Repair Quality - 5.0/5.0 -

speedy and competent repair

Customer Service - 5.0/5.0 -

above and beyond

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 2.0/5.0 -

They did not fix everything suppose to bring it back in the warm weather

Customer Service - 4.0/5.0 -

I had one man that wasn’t very helpful but when I picked it up their was another man that was very helpful and nice I think his name was Jeff I would go back to him

Likely to Recommend - 0.5/5.0 -

I would rather go elsewhere.

Repair Quality - 0.5/5.0 -

The car left looking worse. Representative never answered the phone. Very unwilling to work with customers.

Customer Service - 0.5/5.0 -

The car left looking worse. Representative never answered the phone. Very unwilling to work with customers.

Likely to Recommend - 5.0/5.0 -

Yes I would recommend someone getting their car repaired there.

Repair Quality - 5.0/5.0 -

Chris and his team did a wonderful job on my vehicle. They kept me informed and always let me know if I had any questions please let him know. Great Job! Thank you Chris

Customer Service - 5.0/5.0 -

All was good

Returned Clean

My Experience - 5.0/5.0 -

Fantastic job daily text updates, vehicle was clean when picked up thanks so much

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service very pleased with repair, text message everyday with progress. Car was returned clean and on time

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Service and price gouging.

Repair Quality - 2.5/5.0 -

Had to constantly call to get the car in, very hard to get a call back.

Customer Service - 1.0/5.0 -

Again not easy to get call back promised about car being ready we're not kept. Was over charge when the financial source was me personally, once I change to insurance pay the price went down.

Returned Clean

My Experience - 5.0/5.0 -

Good

My Experience - 5.0/5.0 -

Everything was smooth and easy.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything went smooth.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for your service Chris was very nice.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0 -

The work was done very well, but with the strike the communication just needed to be better

Repair Quality - 3.0/5.0 -

I understand there was a strike to delay parts delivery, but the communication was not there. I made it perfectly clear that I was renting a car and I was out of state so I needed to take a flight back to get my car. I was not kept up-to-date as to whether the parts had come in or not.

Customer Service - 3.0/5.0 -

Little communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The team was professional and finished the job in the time they offered me.

Customer Service - 4.0/5.0 -

The day I dropped my car to the body shop they were delayed because there was no one to receive it.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I. received excellent service. The car looks great.