Bill Luke Collision Center

4.8 (3,336reviews)
96%
2425 W Camelback Rd,  Phoenix,  AZ  85015
Bot
Shop AssistantSparkles

In operation 99 years, 61 years at this location.

As a family owned and operated business in the valley since 1927. Bill Luke Collision Center is a world class state of the art I-Car Gold Class shop with over 100 years of combined knowledge in repairing automobiles. We continue to strive for excellence so we maintain a training schedule for all of our technicians to keep them up to date with all the constant changes in the automotive industry. This allows us to be able to repair all makes and models and work with all insurance companies. Bill Luke Collision Center repairs your vehicle back to the OEM Manufacture requirements for Fit & Finish but most importantly Safety regardless of how the insurance company wants it repaired. We value our customers and the opportunity to serve them in a chaotic time when involved in an accident therefore we offer a Limited Lifetime Warranty on all craftsmanship for all repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Alfa Romeo
Chrysler
Dodge
Fiat
I-Car
Jeep
Ram

Reviews (3,336)

My Experience

As always thank you for the great service!

Likely to Recommend

Repair Quality

easy to contact and did a great job

Customer Service

Very smooth and easy

My Experience

My Experience

Made it simple and easy to handle my car repair.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

I've called and left 2 messages for Maggie to call me. I have not gotten a return call. The damage to my car was a comprehensive claim but is listed as a moving automotive accident. I need that corrected. I do not want my car to be listed as in an accident when it wasn't.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Excellent work! Will definitely use them for any future needs ! Thanks again!

Customer Service

Likely to Recommend

Repair Quality

The entire team gave 5 star service at every level. Silver Muneton kept us up to date regularly on status, and Sean McCann in the body shop made our car look like new. The whole experience was seamless and professional.

Customer Service

Returned Clean

My Experience

The quality of work appears to be excellent. The paint matching appears to be excellent so far so good no complaints.

Likely to Recommend

Repair Quality

It appears that the bodywork was done fantastic and the paint match was really, really good

Customer Service

The representative was really really nice and friendly

Likely to Recommend

Repair Quality

Outstanding overall despite a couple of hiccups that were quickly rectified to my satisfaction.

Customer Service

Very accommodating, pleasant and professional

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

I use Bill Luke for oil changes as well. Everyone is always kind, professional, and informative.

Repair Quality

Very professional

Customer Service

Excellent service

Likely to Recommend

Repair Quality

Repair is holding, but I didn’t want to mess up employee metrics as my issue was with management (and an employee no longer with the org) so not rating this a 1 for Maggie, but very disappointed with my experience. Communication was extremely lacking as was technical experience. I won’t return to this body shop unless the part installed acts up again and will use the lifetime warranty for the repair. For such a large dealer, I expect more. Very disappointed and this experience will reflect in the Google reviews, BBB, yelp, and stellantis quality survey. Own the issue instead of passing the buck to another dept under the same dealership group. A happy customer tells three people; an unhappy customer tells ten.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

My Name isn't Alisha. My name is Elijah That needs to be edited. I have not been Alisha. All my information I've given is Elijah.

Customer Service

I am not Alisha. I'm Elijah

Likely to Recommend

Repair Quality

Customer Service

The best experience I could have asked for. Thank you!

Likely to Recommend

Repair Quality

Customer Service