Bill Mathews Auto Body and Powder Coating
Bill Mathews Autobody and Powder coating is a family owned and operated auto repair business and has served Springfield and the surrounding area since 1972. In 2006 the shop was leveled by a tornado however the shop was completely rebuilt and updated to better serve the needs of our customers. We provide complete collision repair, mechanical and we also offer sand blasting and powder coating. Our goal is to provide excellent customer service, friendly family environment and the highest quality repairs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
thank you for the wonderful job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
While some people may enjoy it, I honestly donât like that you left a scented piece in my car. Not sure if thatâs a âspecial touchâ you add but I donât like my car to smell like anything but the leather inside of it. Iâve had my windows down for hours and it still smells like the air freshener. I think scents are personal and should be chosen by the person. So, I feel those should be left out. I also think you should have friendlier staff who interact with customers. Seems like the people I dealt with are more task-oriented, not people-oriented. I think it would do Bill Matthews Auto Body well to have one or two ppl at the counter who make your customers feel important. The guy who initially looked at my car to give the estimate had dirty teeth which is bad for business too. Oh, and I always wonder why places leave the big floor protector on the floor mat. I feel that is something they should grab when they exit the car for the last time. I only say these things as constructive criticism because These were the things that turned me off. Iâm not yet sure about the quality of the work tho it seems to be fine.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
1. Vehicle was not done in 3 days like I was told. It took 5 days. 2. Each time I missed a call from Bill Mathews and I called back, nobody knew who called or why they called. Email communication was good and efficient. Phone communication was terrible. 3. The front bumper was not fixed. This was a comprehensive claim wherein my vehicle struck a deer. There was still deer fur in my front bumper when I picked the car up. The fender they replaced looks great. The bumper was not even touched and the paint is cracked. 4. When I came to pick up the vehicle, I asked to inspect it before paying my $500 co-pay. I was told "it's out back" as if seeing the car wasn't an option and I just needed to pay. I was not given a receipt, but rather was told that it would be mailed to me. 5. When an employee went to retrieve my vehicle, I waited for quite a while only to find out that the employee did not know how to drive a manual transmission, so I was unable to inspect the vehicle, as I had to leave for another obligation. I explained this to the cashier and asked them to leave the key in the car so that I could return and pick it up at a later time. 6. When I returned to pick the vehicle up, the back seat was full of stuff that was in the seat pouch when the car was delivered. My radio antenna was unscrewed from the roof of the car and was laying in the back seat. The front bumper had not been repaired as I understood to be part of the estimate (this was probably just miscommunication)
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Truck not repaired correctly. Went to pick up on the 17th and tailgate does not close. One side sticks out and the guy tells me that just must be how they made that bed. They don't make a body panel that is flush on one side and sticks out on other. Also 2 tires still needed replaced. And bed cover installed incorrectly. When I told them tailgate not closing they took the truck to the back and ripped the seal of bed cover that goes against tailgate thinking I wouldn't notice!. When I pointed out out hee says they must have forgot to put back on, these are glued on so they just ripped them off.