Bill Rapp Buick GMC
In operation 72 years.
Bill Rapp Buick GMC is proud of ourselves on being Syracuse's best dealership servicing and selling GMC, Subaru and Buick. Our Collision Center is state of the art. We repair any make and model car or truck. We offer free Loaner cars upon appointment. We are a direct repair collision shop with several of the top insurance companies in the area and we are the only Subaru Certified Collision Center in the county. We offer 24 hour towing, by calling 315 434 8850. We can help you with every step of the repair process from the accident right to the repair. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. We are a PPG certified Collision Center and I - Car Gold , spraying the best products on your car and matching your factory finish. So feel free to give us a call at 315-437-2501.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 1.5/5.0 -
Wasn't impressed with the overall attention to completing the job complete and correctly when they had the vehicle.
Repair Quality - 1.5/5.0 -
The dent removal, scratch fixes and paint were good. But there were 2 damages not even looked at. Disappointed that the work wasn't completed in 1 time.
Customer Service - 2.0/5.0 -
Ken & other gentleman were easy to deal with. Picked up car in 6 days which was projected. Paint job & dent removal look nice. Picked it up Tuesday 8/4 . Looked over paint job. HOWEVER the mud flap & black bumper over the driver side were not fixed. After I got out of work Wednesday afternoon I had to take it back to the collision department to show that 2 items were NOT fixed. So now the 2 parts need to be ordered& I have to go back to have that work completed. How were tge mud flap & black bumper missed. I had a rental car which was turned in when I picked up my CRV. Wish I had seen that the bumper/flap were NOT touched let alone fixed. Since this work was not completed in the 1 visit. Now I have to wait for parts to be approved by the insurance company & have you get them in then return for the parts to be installed. Since this mistake should not have happened and I am now inconvenienced I would like the inside of the car to be detailed at no cost as a gesture of NO real out of pocket expenses by your company. Feel free to call me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
yes ti would recommend
Repair Quality - 5.0/5.0 -
They where more than helpful, took care of everything
Customer Service - 5.0/5.0 -
great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good repair
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I experienced two accidents a week apart in a brand new car. Bill Rapp Collision was great to work with.
Customer Service - 5.0/5.0 -
These guys dealt with two different insurance companies on my behalf while I was out of the country. Excellent customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did exceptional work on my car. They kept me apprised of everything, Craig was very knowledgeable and kept me informed.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
They did a wonderful job matching my paint. I was happy to get the car back washed and semi-cleaned inside. The only small negative comments I have are, I wish they vacuumed better and had a loaner car sooner. I waited a month. Craig and the rest of the crew were very professional and helpful. I wouldn't hesitate to recommend them.
Customer Service - 5.0/5.0 -
See previous comments
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Craig was amazing! Such great comminication!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I found the service was excellent. And the gentleman who helped me with Hertz rental. Went above and beyond.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything done exactly as promised. Staff friendly and professional.