Caliber - Syracuse - East
3137 Erie Blvd E,
Syracuse,
NY
13214
USA
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its professionalism, courteous staff, and high-quality repair work, with many noting their vehicles looked brand new upon return. A standout theme across reviews was exceptional communication, with frequent updates via calls and texts keeping customers informed throughout the repair process. Timeliness was a major highlight, as numerous customers noted their vehicles were completed ahead of schedule, often by days or even weeks. A few customers noted areas for improvement, including instances of delayed repairs, inconsistent communication, and vehicles returned with unresolved issues such as non-functioning lights and interior cleanliness concerns. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
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Service Quality
"... entire experience exceeded our expectations. The quality of the repair was outstanding—our vehicle looks absolutely fantastic, and you would never know it had been damaged. What ..."
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"... helpful. My car was clean when I picked it up and the work done beautifully. Thank you!"
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"... puncture in tire. I was met with expedite service. In and out within 10 minutes. Excellent service."
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"Ever since I had my car back it's running hot I can't drive the car anywhere and my air condition no longer works"
"It was a very positive experience. My Sonic was done sooner than expected. I've never had to do this before. Thank you Caliber ..."
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"Super early"
"They called to get me in BEFORE they promised, and vehicle was done well BEFORE etimated time of repair"
"He said it was going to take 3 weeks. It was about a month."
"Over 2 weeks late"
"... about making the process as smooth as possible. They kept us informed throughout the repair, answered all of our questions promptly, and delivered exactly what they promised. Its rare ..."
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"I received calls to let me know how the repairs were going."
"work completed in a timely manner, updates throughout the process via texts, car was clean and clearly taken care of during the process - better ..."
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"... call though. I was getting really anxious and when I called no one would tell me anything."
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Hannah
(Volkswagen owner)
reviewed 9/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Robert
(Volvo owner)
reviewed 9/21/26
Likely to Recommend - 5.0/5.0 -
I would never go somewhere else, nor ask somebody else to
Repair Quality - 5.0/5.0 -
It’s flawless
Customer Service - 5.0/5.0 -
It was perfect
Jennifer
(Honda owner)
reviewed 9/15/26
Likely to Recommend - 5.0/5.0 -
Would recommend
Repair Quality - 4.5/5.0 -
So far so good. Can’t wash for 30 days, will know more then.
Customer Service - 5.0/5.0 -
Friendly, professional, explained well
Martha
(Nissan owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Colleen
(Hyundai owner)
reviewed 9/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Marc
(BMW owner)
reviewed 9/11/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Meghan
(Volkswagen owner)
reviewed 9/10/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Willard
(Audi owner)
reviewed 9/7/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I really didn't have a choice, as Calibur was a Progressive choice. However, they were friendly, and good to work with.
Customer Service - 4.5/5.0 -
Very pleasant people
Returned Clean
Allen
(Volkswagen owner)
reviewed 9/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jessica
(Honda owner)
reviewed 9/2/26
Likely to Recommend - 4.5/5.0 -
The staff was great but I would be honest in telling someone I had to bring the car back in for something that should not have been an issue.
Repair Quality - 4.5/5.0 -
Had to bring the car back because the lights replaced were not working. It was inconvenient however the staff was apologetic and quick to resolve the issue and I appreciated that.
Customer Service - 5.0/5.0 -
Everyone I spoke to was pleasant and nice to work with
Returned Clean
Mary
(Mazda owner)
reviewed 9/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Paul
(Subaru owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Nathan
(Kia owner)
reviewed 8/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Made me feel taken care of in a very stressful situation
Thomas
(Mitsubishi owner)
reviewed 8/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Meghan
(Honda owner)
reviewed 8/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Seth
(Subaru owner)
reviewed 8/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Sylvia
(RAM owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jaime
(Ford owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brian was incredibly helpful
Customer Service - 5.0/5.0
Returned Clean
Mary
(Chevrolet owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jonathan
(Toyota owner)
reviewed 8/17/26