Caliber - Cicero

4.8 (705reviews)

97%

(315) 915-4681

6211 Route 31, Cicero, NY 13039

97%

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6211 Route 31
Cicero, NY 13039

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About Caliber - Cicero

See Photos

6211 Route 31
Cicero, NY 13039

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (705)

Sort By:
Newest
Rating

575 Customers Rated

5 Stars

72.3% Complete

(510)
4 Stars

4.4% Complete

(31)
3 Stars

1% Complete

(7)
2 Stars

1.4% Complete

(10)
1 Star

0.9% Complete

(6)
< 1 Star

1.6% Complete

(11)

Customers say

Overall Customer Satisfaction

Customers consistently praise Caliber Collision for exceptional communication throughout the repair process, with frequent text and phone updates keeping them well-informed at every step. The quality of repairs receives outstanding feedback, with many noting their vehicles look brand new or better than before the accident. Timeliness is a major strength, with numerous customers reporting repairs completed ahead of schedule. The staff receives high marks for professionalism, friendliness, and going above and beyond expectations, including unexpected vehicle detailing services. While most experiences are overwhelmingly positive, some customers noted minor issues like incomplete installations, missing small parts, or occasional communication gaps that required follow-up visits.

Select to learn more

Service Quality
Timeliness
Communication

"The repair is flawless and it was done very quickly"

"Great service and extremely wonderful communication at all times."

"Absolutely fantastic Customer Service and downtime was short"

"This was the best experience I have ever had with a repair shop!"

"... Everyone was SO incredibly nice and professional. The work done on my vehicle is beautiful and quite literally perfect. I have nothing but wonderful things ..." Read more

"The repair is flawless and it was done very quickly"

"Thank you for getting my car back a day earlier than estimated. Everything looks great and we are very ..." Read more

"My truck was ready 8 days before the estimated time! I was very happy and pleased"

"Even finished a week earlier than anticipated and estimated."

"It was done almost a week early😊"

"I got frequent updates through each phase of the repair"

"They did an amazing job providing updates."

"Great communication and always spoken to with the most respect."

"The constant communication from Caliber Collision made an unpleasant situation much more bearable. Though ..." Read more

"Communicated throughout the entire process"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The repair is flawless and it was done very quickly"

"Great service and extremely wonderful communication at all times."

"Absolutely fantastic Customer Service and downtime was short"

"This was the best experience I have ever had with a repair shop!"

"... Everyone was SO incredibly nice and professional. The work done on my vehicle is beautiful and quite literally perfect. I have nothing but wonderful things ..." Read more

"The repair is flawless and it was done very quickly"

"Thank you for getting my car back a day earlier than estimated. Everything looks great and we are very ..." Read more

"My truck was ready 8 days before the estimated time! I was very happy and pleased"

"Even finished a week earlier than anticipated and estimated."

"It was done almost a week early😊"

"I got frequent updates through each phase of the repair"

"They did an amazing job providing updates."

"Great communication and always spoken to with the most respect."

"The constant communication from Caliber Collision made an unpleasant situation much more bearable. Though ..." Read more

"Communicated throughout the entire process"

Saidee (Kia owner) reviewed 8/3/26

Stuart (Audi owner) reviewed 8/3/26

as of today, I will advise people to avoid Caliber Collision. Friendly folks and great updating system but the paint job was unacceptable

repair was fine. Paint job has massive orange peel on right side. I could have done better with a rattle can.

Jay (Toyota owner) reviewed 8/3/26

Great service and professionally completed

Highly recommended for repair the damage.

Welcoming , respect and understanding.

Karen (RAM owner) reviewed 8/3/26

Geoffrey (Honda owner) reviewed 7/30/26

Very friendly and professional staff, great communication, and the vehicle repair looks excellent! Thanks!

Anthony (Kia owner) reviewed 7/30/26

Excellent communications during the entire process of fix my vehicle. Vehicle looked great at pickup.

Communication was excellent and the car looked great after the repair

Excellent communications

Gipson (Mercedes-Benz owner) reviewed 7/30/26

Job was well done and I was updated regularly.

Gary was reponsive and kept me updated.

Mark E (Toyota owner) reviewed 7/30/26

Laurie (Hyundai owner) reviewed 7/27/26

Everyone there was beyond helpful! I was notified frequently via text with the progress on my car. I would, without hesitation, recommend them to anyone!

Yonan (Toyota owner) reviewed 7/27/26

Merisa (Hyundai owner) reviewed 7/27/26

Ahmed (Ford owner) reviewed 7/24/26

Douglas (RAM owner) reviewed 7/22/26

It was a very positive experience. The communication and customer service were outstanding.

Douglas (Ford owner) reviewed 7/21/26

Would definately recommend to family and friends

Michael (Mazda owner) reviewed 7/20/26

Front sensor not working

Shaun (Subaru owner) reviewed 7/20/26

Really from start to finish everything was so well done. Just the right amount of communication kept me informed and the work done is beautiful the staff they were the best part so friendly and accommodating in a situation that could be very new and uncomfortable. Thank you to everybody what a great team

Fantastic work. Detailed

Everyone I came in contact with were great

Kent (RAM owner) reviewed 7/17/26

Tavores (Volvo owner) reviewed 7/15/26

Max (Nissan owner) reviewed 7/15/26

Gary (Chevrolet owner) reviewed 7/13/26

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Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

Caliber - Cicero

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Cicero

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (705)

575 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0 -

Repair Quality - 1.5/5.0 -

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -