Caliber - Syracuse - West Genesee

4.8 (1,519reviews)
95%
1232 West Genesee Street,  Syracuse,  NY  13204

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Volvo

Reviews (1,519)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The text message update system received widespread appreciation, keeping customers informed throughout the repair process. Timeliness was a strong highlight, with numerous vehicles completed ahead of schedule. Staff professionalism, friendliness, and helpfulness were frequently commended. A few customers noted concerns including delays due to parts availability, incomplete repairs at pickup, and occasional communication gaps - all areas customers themselves flagged for improvement.
Select to learn more
"Customer Service and quality of craftsmanship was superb. However, the quality control for insuring all parts ..." Read more
"They did a fantastic job, and even detailed the interior which I was very happy about because most body shops ..." Read more
"... was steep, but I guess you get what you pay for: Caliber did a phenomenal job. My vehicle looks perfect, rides perfect! The color match on the paint is beautiful. ..." Read more
"You failed to get the proper mirror it had to be pointed out to you. You failed to install all the retaining clips. ..." Read more
"Very clear and consistent communication. Work was high quality and I felt as those they were very honest with me."
"Besides the great work on the car they communicated the entire process. This was handled professionally and it was greatly appreciated."
"... professional and got my repairs done very prompt. They provide a text service that keeps you abreast of every step that is happening as your vehicle repairs are actively ..." Read more
"Excellent communication! Very much appreciated."
"Everything was great! Communication was top tier the whole process"
"Lack of communication. Never got back to me,"

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Repair Quality

They did a great job on my vehicle. Thank you

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My Experience

I was very impressed with Caliber Collison. From the greeters at the desk to the people who provided repairs, everyone was professional, knowledgeable and caring. I was a self-pay and thought I would get ripped off. The pricing was reasonable and I was not pressured to pay for added repairs. They also make it easy to get a rental car-for someone like me who does not have anybody to provide transport, that was a big plus.

My Experience

They did a great job looks better then ever

My Experience

Excellent service, kept me completely updated on progress of my vehicle. Repairs were done before estimated time frame. Completely cleaned my car inside and out. Everyone I spoke to was kind, pleasant and courteous. Excellent customer service. A+++ Thank you to all the team members I dealt with. Would highly recommend Caliber Collision!

Likely to Recommend

Very, very happy with service and all employees were fantastic.

Repair Quality

Looks fantastic. Doesn't seem to have any issues to date.

Customer Service

Very happy with the service. Everyone was fantastic that I dealth with. Kept me posted on the progress and got it done before anticipated date. Excellent communications.

My Experience

Everything went very smooth. I appreciated the daily updates and the timely completion!

My Experience

My Experience

They did a terrific job. They were courteous and very helpful during the whole process. I will highly recommend your company to family, friends and associates

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Couldn’t have done a better job!! Thanks so much!

Customer Service

Fantastic

My Experience

Great communication and very easy to work with. Repaired the vehicle in even less time than what was originally estimated.

My Experience

Excellent experience from start to finish. Scott was incredibly helpful, trustworthy and quick. Vehicle was completed earlier than expected!

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10/10 fantastic job!

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Easy to work with. Very accommodating. Will definitely use again, I just hope I don’t have to!

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Great communication. Easy to work with. Car was done ahead of schedule.

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Returned Clean

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Returned Clean

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Very efficient service.

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