Tony Rotella's Body Shop, Inc.

4.9 (3,172reviews)
98%
450 Horan Rd,  Syracuse,  NY  13209
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Shop AssistantSparkles

In operation 47 years, 16 years at this location.

Tony Rotella's body Shop Inc. has been in business since 1979. A full Service Auto Body Shop that offers complete automotive care for your vehicle. Strong relationships with all insurance companies ensures a seamless repair process. We are the only complete automotive care facility in central New York. We offer Body Repair, Mechanical Repair, as well as aftermarket Accessories. Feel free to stop in and see our state of the art repair facility, were sure you wont be disappointed

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
GM
Honda
I-Car
Rivian Fleet – Vans
Rivian Passenger – R1T/R1S
Tesla

Reviews (3,172)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The professionalism and friendliness of the entire staff received widespread acclaim. Proactive communication through text and phone updates was a standout highlight, with many customers appreciating being kept informed throughout the repair process. The shop's ability to coordinate directly with insurance companies and rental car agencies was frequently cited as a major convenience. Timeliness was generally well-received, with several customers noting early completions. A few customers, directly from their comments, pointed to areas for improvement including more consistent proactive communication during repairs, greater pricing transparency, and more timely updates when delays occur.
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"I had an excellent experience at Tony Rotellas, the customer service was outstanding. The team communicated clearly, kept me updated throughout ..." Read more
"... vehicle. The work was completed ahead of schedule, the quality of the repair is great, and the staff was friendly and professional. Overall, it was an excellent experience" Read more
"... truly a breath of fresh air to working with such a kind and professional staff. 10 out of 10 all the way around!" Read more
"The TR team are great at communicating and keeping repair projects on a tight timeline."
"... progress of the work and answered all of my questions. The work was performed to my satisfaction and the cost was reasonable. The body work looks great. Thank you!" Read more
"... appreciated the communication from the body shop. They kept me updated via text and provided an estimated completion date, which made the whole process smooth and stress-free." Read more
"Communication and transparency were great. The whole process was seamless."
"... would be quick repair. It took a week and 2 days. Communication was not good. They should have explained why it was taking longer to finish the job." Read more
"... fixed and nice it looked upon picking it up...I was let know almost daily by txt messages the progress of it being fixed and if other problems arose I was given heads up ..." Read more
"It was great meeting you guys excellent job and communication was great thanks for everything❤️❤️"

My Experience

Jim was great to work with and I'm very satisfied with the repair work done on my vehicle.

Likely to Recommend

Repair Quality

Excellent job and it was done faster then I thought.

Customer Service

Returned Clean

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Repair Quality

Quality workmanship and great communication

Customer Service

Returned Clean

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Repair Quality

Great job.

Customer Service

Very responsive.

Returned Clean

My Experience

Nice people. Handled everything between insurance and rental.

Likely to Recommend

Nice people

Repair Quality

Nice people. Great interaction between insurance and rental.

Customer Service

Returned Clean

My Experience

Stress free experience- much appreciated all the assistance and professionalism from Jennifer ~ the team was was very attentive, job completed and you’d never know there was damage.. Thank You Tony Rotella’s Team!!

My Experience

As usual, Tony’s did a phenomenal job taking care of my car and handling all issues with the insurance and car rental. Everyone I dealt with was courteous and helpful. Great job!!!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

amazing service!

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Top notch work every time I call. Thanks for continuing to solve our problems

Customer Service

Returned Clean

My Experience

They fixed the damage on my car quickly, and the paint match looks excellent. The staff was professional, kept me updated throughout the process, and finished the job right on schedule.

Likely to Recommend

Repair Quality

Communication was great. Service was amazing. Car looks beautiful!

Customer Service

Great shop

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

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Returned Clean

My Experience

My Experience

Always very responsive whenever I call and friendly no matter how many times I call with questions. And always, excellent work and thorough when repairing my vehicle.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Good job

Customer Service

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Repair Quality

Car looks amazing

Customer Service

Attentive and kept me in touch through the process

Returned Clean

My Experience

Exceptional job as always! I will definitely recommend my friends and family.

Likely to Recommend

Repair Quality

Great work, very organized and professional

Customer Service

Returned Clean