Bill Utter Ford
In operation 70 years, 28 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 7:00 pm |
| Tue | 7:00 am - 7:00 pm |
| Wed | 7:00 am - 7:00 pm |
| Thu | 7:00 am - 7:00 pm |
| Fri | 7:00 am - 7:00 pm |
| Sat | 7:30 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I called several times to check the status and I was treated with great customer service! I spoke with Emery, hope I got her name right. She is awesome!
Returned Clean
My Experience - 5.0/5.0 -
I’ve dealt with Bill Ford since 2011. The collision department is awesome and literally takes care of everything. The letter Ford will always be the place. I take my vehicle in as to date the only place I purchased my vehicles.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will do if the opportunity arises.
Repair Quality - 5.0/5.0 -
Very satisfied with the work that was done.
Customer Service - 5.0/5.0 -
Very courteous staff.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bill Utter was amazing. I had a terrible fatal crash and they helped me with my vehicle which was a total loss. It was a very stressful time and speaking to them made me hopeful that things would get better. Eric Escamilla was exceptional to work with. He gave me great customer service and so did the others. I would highly recommend this body shop to everybody.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repair looks great!! Not only did they do an excellent job, but they detailed my vehicle too. I was so excited to get it back and it was so clean. Thank you all tons!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Disappointed in how dirty truck was when I picked it up. It’s still not done!!! Didn’t want to say anything because of repercussions. I understand about help know a days. I have employees also.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will not return to this facility again due to the long time it took for repairs and damage to my truck done by the repairs guys while they repaired my truck. Not pleased at all .
Repair Quality - 1.5/5.0 -
This was not a good experience at all and I will not ever return to this dealership again.
Customer Service - 2.5/5.0 -
The staff was polite and respectful but was not satisfied with my experience.
Returned Clean
My Experience - 5.0/5.0 -
Great service & workmanship!
Likely to Recommend - 0.5/5.0 -
In good conscience I could NOT RECOMMEND!
Repair Quality - 0.5/5.0 -
One of the worst experiences trying to get my 2023 F150 Platinum repaired properly!
Customer Service - 0.5/5.0 -
Communication and follow through is unacceptable!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have to several friends.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very helpful, friendly, and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly staff with great service!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Last time was excellent. This time not so much. Communication terrible had truck over 2 months. I could live with that. I did get loaner. What I can’t live with they were suppose to paint a door to match rest truck when they painted repairs. I don’t care what they say, they did not paint said door but I got charged for it. I guess they can put that toward chip in windshield of loaner. I was willing to give them one more try, best 2 out of 3 but not after door thing. Greg
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Due to insurance delay took about 2 months
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Extremely knowledgeable, excellent communication throughout & very understanding of accident claim agents.