Gerber Collision & Glass - Denton

4.9 (1,427reviews)
98%
2751 Old Alton Rd,  Denton,  TX  76210

In operation 81 years, 5 years at this location.

Gerber Collision & Glass - Denton offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,427)

Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent customer service, with staff being described as professional, friendly, and knowledgeable. Communication stands out as exceptional, with regular text and phone updates keeping customers informed throughout the repair process. The quality of repairs receives high marks, with vehicles often looking like new or better than before. Many customers appreciate the timeliness, with repairs frequently completed ahead of schedule. The shop demonstrates attention to detail, thorough cleaning of vehicles, and going above and beyond expectations. While most experiences are overwhelmingly positive, a few customers noted minor issues with paint matching, cleanliness details, or small items needing follow-up visits.
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"Customer Service was excellent. Hope I never have to come back for repairs. But ..." Read more
"... was completely satisfied with service I received. Everyone went above and beyond and was helpful and knowledgeable. The quality of the work was excellent. ..." Read more
"Extremely high quality of workmanship, service, and staff."
"Best business Ive ever dealt with!!!!"
"NOT HAPPY AT ALL, 1- INCORRECT GAPPING ON BUMPER TWISE STILL ISSUE 2- STILL ISSUE WITH BACKUP POWER ..." Read more
"Actually ahead of schedule"
"Received my vehicle 2-3 earlier than scheduled."
"Great job. Git done faster then you said! Attention to detail!"
"Completed 7 days before promised days"
"Car looked great and it was even finished before they said it would be."
"Excellent customer service! Kept me updated through text messages on the status of my vehicle until it was ready for pick up."
"Text message updates were very helpful and frequent."
"Communicated with me every day to let me know the progress"
"The work on our Lexus was done well. Also, the communications through the process were awesome. Very friendly folks at Gerber! I would not hesitate ..." Read more
"I really appreciated the consistent updates and communication along the way, which kept me informed the entire time."

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My Experience

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Repair Quality

Came to pick up my car paid my deductible got out to my car and my bumper wasn’t even on my car correctly. Very unsatisfied that you would send me away with an incomplete job on my Vehicle if I wouldn’t have said anything you were going to allow me to leave with my Vehicle and it wasn’t completed!!!! For the customer to point out that the bumper wasn’t attached correctly is ridiculous!!!!What was even worse was that the technician said oh yeah that’s because of the bracelet which means they were aware that it wasn’t on correctly and was ok with sending the costumer away with it like that!!! Ridiculous!!!!!!!

Customer Service

Returned Clean

My Experience

Excellence

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Repair Quality

My boyfriend, who is a car guy, was really impressed. Thank you

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My Experience

As always the job was completed in a timely manner

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Great work. Great customer service!!

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Great communication and customer service

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Very please with my experience. The communication was absolutely flawless. I felt informed and there was never a question of when the vehicle would be done. Keep this up!! Yall will always be my first choice.

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5 Stars!! Great job.

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Good

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Good

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Good

My Experience

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Repair Quality

Great service and work

Customer Service

My Experience

Lane my advisor was outstanding! Lane kept me informed about the status of my truck and what they were doing and when it would be completed. Lane dealt with the insurance company and kept me in the loop of what they were doing and thoroughly explained everything to me so I understood. You are lucky to have Lane he was an outstanding representative for Gerber and I will refer anyone I can to Gerber, because of Lanes outstanding service! This was the very best experience I have had with any collision center. Thank you Gerber and Lane ! Best, David

Likely to Recommend

I would have them ask for Lane as advisor. He is an excellent employee going above and beyond for your customers.

Repair Quality

Lane and Christy we’re awesome

Customer Service

Returned Clean

My Experience

Looks like a good job was done Nice texts to keep me in the loop. It even has more power now! Lol

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This is the second time I’ve used Gerber collision and both times have been a pleasant experience plenty of communication and prompt service

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Returned Clean

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My Experience

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very easy to work with

Returned Clean

My Experience

Aaron was great to work with. Very informative and professional

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My Experience

Easy to work with, great work, courteous staff.

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They were amazinggggg!

Repair Quality

Matthew Hubbard was amazing! Really worked with us and made the car look BRAND NEW! Despite the insurance being difficult he made everything super smooth and provided constant updates which really put me at ease!

Customer Service

Everyone was real sweet to work with I have zero complaints!

Returned Clean