Billion Collision Center - Iowa City

4.8 (1,431reviews)
96%
2675 Mormon Trek Blvd,  Iowa City,  IA  52240

In operation 15 years.

Billion Auto is a family owned dealership with multible locations for sales, service and collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (1,431)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear communication, and impressive turnaround times. Many highlighted the professionalism and friendliness of the staff, with several noting that their vehicles were completed ahead of schedule. The quality of repairs was frequently described as flawless, with cars returned looking brand new. A pleasant and recurring surprise for many customers was receiving their vehicles cleaned and detailed, both inside and out. Customers also appreciated seamless coordination with insurance companies, reducing stress during an already difficult time. A few customers noted areas for improvement, including occasional gaps in proactive status updates, minor finishing issues requiring return visits, and isolated concerns about repair completeness - all reflecting direct customer observations rather than systemic issues.
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"They were fabulous. They got me in quickly and finished the job earlier than expected. There were a couple issues that I noticed when I ..." Read more
"... responsive the phone team was and did awesome follow ups . My car was done very quickly and my car was detailed when I got it back ! Wow was that ever amazing and ..." Read more
"Quick turnaround in Monday and had car back Wednesday afternoon, impressed"
"... painted when there is absolutely no signs of paint also I dropped my car off on March 30th and was called to pick it up on April 1st like how can 2400 dollar worth of body work be done ..." Read more
"... quality, and my vehicle was returned looking great. I truly appreciated the clear communication, attention to detail, and overall customer service. I would definitely ..." Read more
"They are an amazing staff and the vibe is great. Communication was above my expectations"
"Billion Collision was easy to work with. They kept us informed as to where they were in the process. This was great, especially since we were out of ..." Read more
"... great. All my questions and concerns were answered. I was kept informed about the repair and they made me feel at ease during a very stressful time." Read more
"I dont think I was being informed all the way of what was going on. I also was not worried."

My Experience

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Repair Quality

They were considerate enough to give me a loaner vehicle when they didn’t have to- but knew I had multiple kids to get around to activities. They also took time and consideration to make sure my car was repaired to the exact way it looked before the accident (with after market wrap/tint) and I appreciated that. Everything looked great on the car and it was done in a week! Super quick!

Customer Service

Rowdy was super easy to work with, really goes out of his way to connect with customers and keep them informed on the progress of the vehicle

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Rowdi was professional, courteous, and quick with his communication replies

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Especially if Rowdi is working there. He is a huge asset to the Collision Center.

Repair Quality

Rowdi was amazing to work with and he ensured I understood everything. He had great communication.

Customer Service

Rowdi was absolutely amazing to work with. He had great communication and customer service.

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The work they did made my vehicle look new

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Wasn't satisfied with the way the job was left. Have to come back to get job finished. However Employees were very nice to work with.

Customer Service

They were accommodating

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Well done, Billion team!

Repair Quality

Great service and communication. Best I’ve experienced with an auto collision shop, and Ray is outstanding!

Customer Service

Again - Ray and the receptionist have been outstanding. Professional and very pleasant

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Looks like new to me

Customer Service

Very helpful and easy to work with

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Very helpful