Billion Collision Center
In operation 91 years, 46 years at this location.
FULL SERVICE COLLISION AND BODY REPAIRS. ALSO WELCOME INSURANCE WORK.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
ZERO Communication
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0
Likely to Recommend - 0.5/5.0 -
I would not recommend it
Repair Quality - 1.0/5.0 -
So far I would not recommend your shop to anyone.
Customer Service - 1.0/5.0 -
I am very unhappy. The hood was put on so crooked I wouldn't be surprised if it chip the paint off. The trunk lid or back door was so crooked it was at least a 2:45 eighths of an inch off. The interior was not cleaned they must've broke the windshield and there was glass still underneath the seats. Somehow they scraped my leather steering well. The list just goes on and on.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
They removed the dents, but didn't seal the windshield properly (we figured this out when it was leaking during a rain storm). When we took the vehicle back to get the windshield fixed, they put the sun visors on incorrectly and broke one of the pieces. Altogether, we had to take the vehicle back 3 times to get it fixed correctly.
Customer Service - 1.0/5.0 -
The customer service was terrible. The repair took three times linger than they originally indicated. I understand delays can be expected, but they never called up to update the status unless we called in asking for an update. We had to bring the vehicle back three times to get the final repair done. It got to the point where I asked to speak to a manager. They put me to his voicemail. I left a message asking for a call back. He never returned the call. I have purchased my last three vehicles from Billion, but this encounter led me to feeling as if they value money over customer service and quality of repair. Very disappointing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
The loaner car was old, dirty, and smelled like cigarettes. I bought a new car limited edition and had to drive a dodge avenger with 90k miles. Also service was slow, communication lacking, and scratches on car when I picked it up.
Repair Quality - 1.5/5.0 -
Went to pick up car and there were new scratches all over the car that weren't there when I dropped it off.
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
Had to continually call and ask for a courtesy vehicle. Was never given one over the course of 2 weeks.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I found Nick Brock extremely helpful and the process was well explained.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would HIGHLY recommend Billion Collision center to anyone in need of their services.
Repair Quality - 5.0/5.0 -
The end result was worth the wait. The car was washed on the outside, a lot of the dirt/grime that I hadn't been able to get off was taken care of. And, great work on the repair. Looks good as new.
Customer Service - 5.0/5.0 -
They were always able to respond to any questions. And, were looking out for my interests - felt that they were looking out for me.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mat Maurer was very helpful!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mat Mauer was amazing. Helpful, kind, went above and beyond