Birch Street Collision

5.0 (343reviews)
100%
34 Birch St,  Derry,  NH  03038
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (343)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, with many noting repairs that make vehicles look brand new or better than before. Communication stands out as a major strength, with staff providing regular updates, being readily available, and maintaining professional, friendly interactions throughout the repair process. The team's attention to detail extends beyond repairs to thorough cleaning, often returning vehicles in better condition than received. While most customers appreciate the quality-focused approach even when it requires additional time, some noted that communication could be more proactive and timelines more clearly established upfront.
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"Birch Street Auto was fantastic with my car repairs! Thank you for taking great care in restoring my car ..." Read more
"Birch Street Collision did a fantastic job repairing my car. I would highly recommend using them for any ..." Read more
"The service provided by Birch St. is unparalleled. Attention to detail and customer communication is ..." Read more
"Great communication and work. Thank you"
"Looks better than when I got it!"
"The best communication I have ever received from a business."
"... Birch St. is unparalleled. Attention to detail and customer communication is outstanding. I highly recommend without hestitation!!" Read more
"... you for taking great care in restoring my car and keeping me informed along the way!" Read more
"I had very little communication from the garage, I had to call them to find out the progress."
"Keeping customers on work status could have been a little better ."

Likely to Recommend

Repair Quality

Shop is great they do beautiful work. I highly recommend them.

Customer Service

Returned Clean

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Repair Quality

Everything that Birch Street collision did to fix the damage that occurred to my trunk was great. You can’t even tell that there was any damage done.✅

Customer Service

The staff went above and beyond.

Returned Clean

Likely to Recommend

I absolutely would and will recommend them!

Repair Quality

John and his staff were amazing! My car looks brand new! I would highly recommend to everyone! Thank you for taking good care of my oldie but goodie car ! “She’s a BEAUT!”

Customer Service

They were all amazing! They even stayed with me after hours until my rental ride arrived. Above and beyond!

Returned Clean

Likely to Recommend

Definitely!

Repair Quality

I have already started to tell all my friends what a great job your company did. I could not be happier. Thank you!

Customer Service

Excellent

Returned Clean

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Repair Quality

My car looks better now than it did before my accident.

Customer Service

Friendly, prompt service.

Returned Clean

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Customer Service

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Repair Quality

John and Company were very professional and very polite. My second time doing business with them and I enjoyed it.

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Returned Clean

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Repair Quality

You guys do amazing job

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Returned Clean

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Repair Quality

They are the best car looks like nothing ever happened

Customer Service

Returned Clean

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Repair Quality

Wonderful to deal with

Customer Service

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Repair Quality

The job was extremely well done and priced very fairly. They made use of insurance smooth and simple. Also very kind and communicative owners.

Customer Service

Returned Clean

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Repair Quality

Did not expect a full detail and cleaning of the car. Never had that service at a shop before. Made me very happy. Very professional

Customer Service

Amazing nice people

Returned Clean

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Repair Quality

My car was returned looking brand new..it had also been washed and care wA Tken with the interior. I would certainly highly recommend Birch Street

Customer Service

The staff is friendly, polite and informative. They answered all of my questions each step of the processs.

Returned Clean

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Repair Quality

Customer Service

Returned Clean