Blake Utter Ford
In operation 53 years, 19 years at this location.
Blake Utter Ford is a state of the art collision center. We accept and work with all insurance companies. We use PPG Envirobase products. All technicians are iCar Gold Certified. We are aluminum certified and hold certifications in all types of metal repairs and welding procedures. We follow all manufacture guide lines and procedures at all times for all vehicles. Our employees have numerous years of experience to insure a proper and safe repair every time. We have subscriptions to all the latest data bases for continued education, repair procedures and processes. Our collision center strives to make every customer feel comfortable and fully satisfied with all aspects of the repair process.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
The people were nice but I felt like something strange was going on with my vehicle because I never knew what was happening and things changed without any notification
Repair Quality - 3.5/5.0 -
The work done seems ok…the experience was frustrating. We understand the roadblocks that occurred. We do not understand why we had to initiate contact for info even on changes.
Customer Service - 2.5/5.0 -
When I could reach someone they were courteous and polite. They answered my questions. However, the communication was ALWAYS instigated by me even when estimated dates of repair were not met. I always had to call and request info. The repair was delayed multiple time (over 8 weeks at the dealership and without a vehicle). The ONLY time the dealership contacted me was if I requested a callback on the numerous times I received voicemail when I initiated contact. Never did someone call and say “we have run into a problem and we have to extend the completion date.” The dealership had my car one week with no contact…I finally called them and over two weeks before I had an estimate of damages. I called once and said “Do I still own a truck?” because it had been so long since I had any info. The other issue is I told the repair rep that we were interested in trading the truck and had been discussing it for months. It is a 2018 F150 4x whose engine was replaced in 2020 because of a recall, had 4 new tires and would have been repaired from the damage of a rear blowout. No one from the dealership ever contacted us about a potential trade.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Used Blake Utter several times with great results!
Repair Quality - 5.0/5.0 -
It took awhile for the part to come in, but was not the fault of Blake Utter Ford. It took no time at all to fix truck after part was received and it is running great. Got it back super clean and working great!!
Customer Service - 4.5/5.0 -
Might want to call once a week just to give a heads up on status of backordered parts, etc. Just let’s us know you are on top of things and we don’t feel forgotten. As busy as you all are even every couple of weeks would be appreciated.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Had the car for a month, said could not get parts. Then when the part did finally come in took a week to finish job. I feel like the rerpair dept or whoever followed up did not do their job. I understand availability of parts in this time and age, thanks to the man who calls himself president who should have had a better hand on things. I do not know to what ends they went to find the part but I feel it was not enough.
Customer Service - 1.5/5.0 -
To my knowledge customer service did no followup.
Kept me Informed?
No
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took a few weeks to finally get ion the shop. But, they got the body work done & it is back to looking like a new truck.
Customer Service - 5.0/5.0 -
Evan was GREAT!
Kept me Informed?
Yes
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with our experience with Blake Ford again !we appreciated everyone we came in contact with , we are pleased with everything’ Thank you! Charles And Helen Counts
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
It took 5 weeks from the time of estimate to the time of starting repairs.
Customer Service - 2.5/5.0 -
Had to complain to be updated
Kept me Informed?
No