Bob Howard Auto Body
At Bob Howard Collision Center of Edmond, our specially trained professionals have all the parts, tools, and expertise to repair almost any vehicle!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything is great. It is nice to also pick up a clean car. I am very particular about the way I keep my cars. It was already clean on the inside for the most part anyway. My only suggestion is that if before a car is picked up that it perhaps get a quick vacuum. I understand though with some peoples cars just a quick vacuum could be a whole day job. So with that said. THANK YOU & JOB WELL DONE????
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
As of right now I wouldn't recommend it. I'm waiting to see how the rest is handled.
Repair Quality - 1.0/5.0 -
First off I get the car back and it is not even close to being done. My door handle about fell off, the interior still had glass everywhere, and the car was far from "detailed and washed" like I was promised. Those little details are completely unacceptable. There is no way I should have ever received my car back in that condition. As far as the door handle, that part should have been ordered during the month you had the car. There is no reason I should have to bring my car back to get fixed again. Second off, I was told my cars front end would look exactly the same as before. I had yellow fog lights on it and a blacked out grill. I came to pick up the car and there are no yellow fog lights and the grill is completely different. I immediately tell Richard that it's not the same and he instantly started questioning me. I felt the whole situation was handled in a very unprofessional manner. So I went to Rachel. She has been fantastic so far and I am now waiting on new parts.... I hope my rating will change after my car is "completely finished" but as of right now my experience has questionable.
Customer Service - 1.5/5.0 -
Rachel has been fantastic. She is saving me from going lower than a 3.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ray was great. Told me what to expect and delivered
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Customer service was so bad I could not reccomend it.
Repair Quality - 0.5/5.0 -
The work was very good but the customer service was bad.
Customer Service - 0.5/5.0 -
I was told my car would be ready on a Wed. I received multiple text messages informing me about this. We have 2 small Kids and are using 1 car because our other car was getting repaired by BHAB. We rearranged our schedules changed appointments and skipped things so we could get to BHAB to pick up our car before they closed that Wed. When we got there they were surprised and told me my car was not ready. I told them about the text messages they told me "We have no control over that." After talking to a few different people I was told the person handling my car was sick the last few days and it would not be ready till Friday. I asked why no one called or contacted me to tell me they the original Wed estimate was wrong or how they could not know I was getting texts telling me the care was ready even tho it was not? I got a "Sorry that happened but it's not our fault." So pretty terrible customer service.