Bob's Auto Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 2.0/5.0 -

I still have water entering my car when it rains. This is due to the other vehicle hitting my passenger side. That was supposed to be fixed.

Customer Service - 1.5/5.0 -

I had my car repaired here from an accident. My headlights are still barely on and water is entering my car from rain

Likely to Recommend - 5.0/5.0 -

If my insurance use them, I will be back.

Repair Quality - 5.0/5.0 -

Great customer service and I felt like this was a very stress free experience. Everything was explained from the very beginning.

Customer Service - 5.0/5.0 -

I was acknowledged immediately upon arrival. Small things like this matter and make very good first impressions.

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

This is my second repair and they dud a fantastic job both times. With any luck, other drivers will stop hitting my car. But, seriously, I can totally recommend Bob's Auto Collision.

My Experience - 0.0/5.0 -

It was the worst experience I’ve had in quite some time. Repairs were not done, complete or correctly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

Text msg that yall use to communicate with customers needs to be updated. I received updates that I thought was keeping me informed about status of my vehicle when my vehicle wasn’t even started yet. In the future someone needs to contact customer directly if repair dates change due to parts on back order or any other reasons.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 4.0/5.0

My Experience - 0.0/5.0 -

The dashboard keep alarming saying something is wrong with the trunk.

Likely to Recommend - 5.0/5.0 -

I would let family and friends know that bobs collision is where they want to take their vehicle

Repair Quality - 5.0/5.0 -

Car looks like a new car again love it

Customer Service - 5.0/5.0 -

My car looks amazing

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This was the first time I used Bob's Auto Collision. Customer service was phenomenal and repairs were completed in a timely manner. Really appreciated the text message updates. Very professional staff.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone at Bob’s was great, and incredibly kind and helpful. We had a question about further smoothing to the paint fixes we had done, and without hesitation, they arranged for us to get it done without additional costs. While I hope we don’t find ourselves in a situation where we need to come back to Bob’s soon, if we did, we’d definitely return here.

Customer Service - 5.0/5.0 -

Everyone was wonderful, kind, and patient! I also appreciated whoever it was that went above and beyond to make sure someone from the car rental company picked me up so that I could get back to work without dropping money on ride share.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Horrible the worst collision center and mechanics ever!!!! BEWARE!!! I had numerous problems. First I got into an accident on a Sunday. My truck wwas towed to a tow lot and I was told bob would pick it up on the following Monday. I gave them until Wednesday and was told they had no idea where my truck was, who picked it up or when it would get to them. They finally received my truck that Friday. A week later I received a text stating it would be ready in 23 days Friday. Exactly 2 days later they called me to come pick my truck up and stated it was done. So in total they had my truck for 9 days. I had to return it twice due to problems. After the second time my truck was sent straight to Dodge. When I called to retrieve updates I was told they didn't have any. When asked if I could contact dodge to retrieve updates, I was told no because I am not dodges customer. After talking to my insurance I was able to obtain dodges info. According to dodge my truck was not fixed properly by bobs auto. The radiator fan was broke, the axel wasn't fixed, the wheel barring was still broke and the wheels still needed to be balanced. Dodge informed me bob didnt inform them of any of the problems I was encountering and they informed them they could have been gave me the information to call because it is my truck so I am the customer. Thankfully now I worked it out with my insurance where I can pick my truck up directly from dodge and not have to deal with bobs at all… super thankful!!

Customer Service - 0.5/5.0 -

Horrible

My Experience - 5.0/5.0 -

Great work. Really thought my car was totalled until talking to Bobs Auto Collision. They went above and beyond to make sure my car was like new.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I cant even tell my car has been in an accident and it was a bad one. Any other place might have totalled my car but they worked with allstate and fixed it.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The repair to my car looks great. I can't tell that it had ever been hit. My car was ready exactly on time. They also communicated routine progress updates via text message.

Likely to Recommend - 5.0/5.0 -

The repair looks good and the price was very reasonable.

Repair Quality - 5.0/5.0 -

My vehicle was ready on time and appeared to be fully restored to pre-accident condition. It was also really helpful getting daily text messages with progress updates.

Customer Service - 5.0/5.0 -

Everyone at the shop seemed friendly and professional.