Bob's Automotive Inc. {2}

4.8 (3,987reviews)
97%
7324-7328 Ritchie Hwy,  Glen Burnie,  MD  21061

In operation 45 years, 13 years at this location.

Family Owned and Operated Full Service Collision and Service Center With Multiple Locations Servicing the Greater Baltimore and Anne Arundel County Areas. I-Car Gold Class and ASE Master Certified Facility With State of the Art Equipment to Handle all your Automotive Needs. Come in and see us Today!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,987)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return. The communication process, particularly proactive text message updates throughout the repair journey, receives high acclaim. Timeliness is a strong point, with numerous customers pleasantly surprised by early completions. The friendly, professional, and courteous staff are frequently highlighted. A few customers noted occasional delays, incomplete repairs, or gaps in communication, reflecting areas where improvement was directly requested by customers.
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"Quality is exceptional, it looks brand new!"
"... organized. Feel comfortable in the waiting area. They did an amazing job on the bodywork for my car. Flawless work. Did not take forever. I was pleasantly surprised ..." Read more
"Paint matches perfectly, bumper looks like it is original, excellent wash and vacuum job. Already told others ..." Read more
"It was AMAZING...It looked like it did when we bought it 8 yrs ago with 7 miles on it! THANK YOU SO MUCH!"
"... went down the list and found Bobs, boy am I glad! Great communication and stellar repairs! The car looks brand new! Work was even completed before they estimated. Really ..." Read more
"... communication and stellar repairs! The car looks brand new! Work was even completed before they estimated. Really pleased with the job you did, thanks a lot!" Read more
"A job well done and way ahead of schedule. On one hand, this was great news. On the other hand, ..." Read more
"Delayed three times, combination to me in the last 30 minutes of the business day. Pickup was 4 minutes before ..." Read more
"Always have had great experience with my car repairs I really appreciate that you got my car done ahead of schedule thank you so much Ill definitely recommend you guys ..." Read more
"The car looks new again. It was also finished in record time."
"... finish, they took excellent care of my vehicle and kept me in constant communication throughout the entire repair process. They went above and beyond to make things as easy ..." Read more
"... gave me an estimated amount of time to complete. I received texts throughout confirming the estimated completion date. It never got pushed back, which Ive always had happen ..." Read more
"Delayed updates and lack of detail in the updates."
"I didnt receive any updates regarding my car, not sure if that is the shop or insurances responsibility."
"Bob sent me a daily text every morning."

My Experience

Eric and (forgot her name) have been awesome. They kept me up-to-date and were awesome in answering my questions. Would 100% recommend Bob's.

My Experience

My Experience

My Experience

My first impression of Bobs was off to a great start with the young lady that helped when I walked in and when I came to pick up my vehicle the gentleman was very friendly I appreciate the great customer service I had to replace my bumper once before and they sent me to Bobs in Elkridge they aren’t as friendly as the office In Glen Burnie and the Glen Burnie shop did a better job then the other shop I was very happy with my experience I will recommend you guys any day Thank you from a very satisfied customer Beatrice

Likely to Recommend

Repair Quality

Everyone was very professional and friendly and they did a great job on my car in a very timely manner I would recommend this shop

Customer Service

Everyone was very professional and very friendly

My Experience

Had a great experience working with Sandra throughout the entire process. Also liked the text updates.

My Experience

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Customer Service

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Great customer service.

Returned Clean

My Experience

I'm pleased of the work that was done it's good to come into a shop and the customer service is good the work was done in a timely manner thanks for a good job 👏 😀

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Repair Quality

Customer Service

Very nice service.

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Returned Clean

My Experience

Excellent workmanship!

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Returned Clean

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Repair Quality

Smooth and proficient with the entire process.

Customer Service

They even cleaned the vehicle.

My Experience

Friendly..knowledgeable..professional..all good

My Experience

My Experience

My Experience

The process was timely and they keep me abreast thought out the procedure. Excellent job.

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Repair Quality

Customer Service

My Experience

I had a wonderful experience with Bob’s Automotive! From start to finish, they took excellent care of my vehicle and kept me in constant communication throughout the entire repair process. They went above and beyond to make things as easy and stress-free as possible, even helping me arrange a rental car and making sure everything was taken care of when my vehicle was ready. Their professionalism, communication, and customer service were outstanding. I would highly recommend Bob’s Automotive to anyone who needs repairs to their vehicle. I wouldn’t hesitate to go back to them again if I ever need work done. Thank you for taking such great care of me and my vehicle!

My Experience

This of a 5 star business, very kind, very professional, I would like to thank Paul Jr for working on my car and getting it back to me sooner than expected. Thank you so much, I appreciate all of you

Likely to Recommend

Repair Quality

Great experience at you facility, everyone was nice and very professional, a big thank you to Paul Jr for having my car done sooner than expected, I so appreciate you!

Customer Service