Bob's Automotive Inc {1}

4.8 (1,355reviews)

98%

(410) 354-2080

1525 Benhill Ave & 5110 Pennington Ave, Baltimore, MD 21226

98%

See Photos

1525 Benhill Ave & 5110 Pennington Ave
Baltimore, MD 21226

Get Directions Website Email

About Bob's Automotive Inc {1}

See Photos

1525 Benhill Ave & 5110 Pennington Ave
Baltimore, MD 21226

Get Directions Website Email

In operation 45 years.

Family Owned and Operated Full Service Collision and Service Center With Multiple Locations Servicing the Greater Baltimore and Anne Arundel County Areas. I-Car Gold Class and ASE Master Certified Facility With State of the Art Equipment to Handle all your Automotive Needs. Come in and see us Today!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Website

Reviews (1,355)

Sort By:
Newest
Rating

808 Customers Rated

5 Stars

45.8% Complete

(621)
4 Stars

7.1% Complete

(96)
3 Stars

2.3% Complete

(31)
2 Stars

1.9% Complete

(26)
1 Star

0.6% Complete

(8)
< 1 Star

1.9% Complete

(26)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, with many noting that repaired vehicles look brand new and repairs are completed with outstanding workmanship. Communication stands out as a key strength, with customers appreciating frequent text message updates and being kept informed throughout the repair process. Timeliness is another highlight, as numerous customers were pleasantly surprised to receive their vehicles ahead of the promised date. The staff is widely described as professional, courteous, and friendly. A few customers noted areas for improvement, including unresolved repair issues upon vehicle return, unexpected charges, and isolated concerns about vehicle condition at pickup, all of which were raised directly by customers.

Select to learn more

Timeliness
Communication

"... compared to a lot of shops iv been to best part about it my car was done a whole week earlier then estimated time I really did not expect that but was super happy ..." Read more

"Atleast 7 days ahead of date promised"

"Glad that it was finished 2 days ahead of the prediction and it was very clean inside."

"Thanks for the timely repairs"

"I heard good things about this shop but after waiting approximately 22 days to receive my vehicle back only to see I still have an issue I brought up in ..." Read more

"Overall a very positive experience. Communication was very good with updates on the progress of the repairs. Very professional."

"Great communication. They provided frequent text with updates on progress. They called when vehicle was ready."

"Excellent communication!"

"... the shop take longer then expected this time early. They keeper me updated and they are very professional in the office as well thanks bobs automotive." Read more

"overall bad customer service, bad communication and those employees in the shop are DISGUSTING and ..." Read more

Timeliness
Communication

Timeliness
Communication

"... compared to a lot of shops iv been to best part about it my car was done a whole week earlier then estimated time I really did not expect that but was super happy ..." Read more

"Atleast 7 days ahead of date promised"

"Glad that it was finished 2 days ahead of the prediction and it was very clean inside."

"Thanks for the timely repairs"

"I heard good things about this shop but after waiting approximately 22 days to receive my vehicle back only to see I still have an issue I brought up in ..." Read more

"Overall a very positive experience. Communication was very good with updates on the progress of the repairs. Very professional."

"Great communication. They provided frequent text with updates on progress. They called when vehicle was ready."

"Excellent communication!"

"... the shop take longer then expected this time early. They keeper me updated and they are very professional in the office as well thanks bobs automotive." Read more

"overall bad customer service, bad communication and those employees in the shop are DISGUSTING and ..." Read more

Caren (Ford owner) reviewed 8/4/26

Nancy (Kia owner) reviewed 8/3/26

Amy (Hyundai owner) reviewed 8/3/26

Friendly, fast, and efficient.

Debra (Chevrolet owner) reviewed 7/30/26

The hatch looks amazing and they even vaccumed my car.

Edinson (Honda owner) reviewed 7/27/26

I would recommended to them

Really good job

She is so nice

Jaylen (Chrysler owner) reviewed 7/27/26

Brendon (Honda owner) reviewed 7/23/26

Team did a great job keeping me updated about the vehicle very professional compared to a lot of shops iv been to best part about it my car was done a whole week earlier then estimated time I really did not expect that but was super happy when they called me got the car back clean I can’t even tell anything was wrong with it thank you guys at bobs automotive.

Car looked as nothing ever happened very impressed by there work and also got it back days earlier then expected that was very surprising most of the time when a car is in the shop take longer then expected this time early. They keeper me updated and they are very professional in the office as well thanks bobs automotive.

Kenny (Dodge owner) reviewed 7/20/26

Great Service. The rear of my truck looks like a brand new vehicle

Michael (Chrysler owner) reviewed 7/18/26

Very good job I am happy I tell some one about you guys thanks again.

Thurlow (Hyundai owner) reviewed 7/15/26

Good job 👍

Terri (Ford owner) reviewed 7/13/26

Emelda (Lexus owner) reviewed 7/8/26

Nelson (Buick owner) reviewed 7/2/26

Well this hasn’t been the first time there I go because they’re trustworthy and do a great job. Plus they keep me up with status of the repair on my vehicle they’re the only place I go.

Great service and professional employee

They kept me up with my vehicles repairs

James (Genesis owner) reviewed 6/25/26

Good quality work, great paint match, speedy repair work.

Looks good as new.

Looks good as new especially the paint match.

Sheila (Honda owner) reviewed 6/24/26

Andre (Jeep owner) reviewed 6/23/26

Great service! Thanks for the great communication! Sorry about the messy car. Thanks for cleaning things up. Thanks for the wonderful service. I appreciate it.

the ladies were awesome

Fernando (Toyota owner) reviewed 6/11/26

Bonnie (Chevrolet owner) reviewed 6/9/26

I'm very satisfied with the work on my vehicle that bobs automotive does everytime I take to them they have repaired two of my vehicles.. but the only this i didn't like was that fact I had a full tank of gas and was returned on a half tank .

Shamicka (Chevrolet owner) reviewed 6/9/26

I’m very pleased with the work that was performed on my vehicle as well as the communication I received from Bob and his team on all the daily updates on my vehicle staff were very adequate with timing as well as the repairs I will definitely be recommending Bobs Automotive Awwsome Job thanks Again

Kelsey (Mazda owner) reviewed 6/8/26

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view more shops in: Baltimore | 21226

Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Bob's Automotive Inc {1}

About Bob's Automotive Inc {1}

Reviews (1,355)

808 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -