Community Auto Body

4.9 (1,241reviews)
100%
98 Willow Spring Rd,  Baltimore,  MD  21222
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We are an independently, family owned and operated repair facility specializing in collision repairs since 1988. We perform lifetime warranty repairs and work with State Farm, Nationwide and Erie Insurance.

Services
  • Lifetime Warranty
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,241)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as looking brand new and exceeding expectations. The team received high marks for professionalism, friendliness, and attentiveness throughout the repair process. Communication was a standout strength, with customers appreciating proactive text updates that kept them informed every step of the way. Many noted their vehicles were completed ahead of the promised date, reflecting strong timeliness. First-time customers highlighted how comfortable and well-guided they felt. A few customers noted minor concerns, such as mileage discrepancies and small post-repair issues, which they raised directly. Overall, the vast majority expressed strong satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... Collision Shop staff customer service is awesome , and the level of repair workmanship is high tech that I have no complaints. This is a shop Ill tell all my friends about. 10+ ..." Read more
"Top notch place to get work done. Professional, honest and great workmanship. 10 out of 10 would do again. Thank you guys for taking such great care of my car."
"... was positive, the communication was excellent, and the quality of the work was outstanding — youd never know there had been any damage at all. Im truly grateful for the care and professionalism ..." Read more
"Everything was wonderful! Car looked brand new! Didn't even realize it at first because of how shiny ..." Read more
"The work was outstanding and my truck looks brand new! I knew I could trust Community Auto from the start."
"My car was washed and cleaned and ready three days before it was due so that I had my car on the weekend. Thank you."
"... folks at Community Auto Body were very helpful and my van was finished before the estimated date." Read more
"... job, I am happy to have my car back and better. And in a timely manner, I think it took 3 days, when I was expecting at least 5. Very happy with results, appreciate the flexibility ..." Read more
"Pleasantly surprised to have my vehicle back before the original date."
"Kept me updated through out the process. They also finished ahead of time."
"I love the text messages that were sent to me to let me know where Community Auto was in the process of fixing my car. Sometimes you just ..." Read more
"I could not be more pleased with this business. The communication between myself and community was outstanding kept me up-to-date on everything. I would recommend this business to ..." Read more
"I received text information about the repair process all the way through to the end with an optional pick up date which helped with my ..." Read more
"... was explained to me. The atmosphere was positive, the communication was excellent, and the quality of the work was outstanding — youd never know there had been any damage at all. ..." Read more
"... company was even called to be ready and waiting for me. I had tons of communication throughout the entire process and always knew what was going on with my car and when it would be ready. It was ready ..." Read more

Likely to Recommend

Repair Quality

Kept us updated.

Customer Service

Patient and hospitable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks amazing. Definitely can't tell anything ever happened to it. Thank you for taking such good care of Sheeba. And the office was very nice and always communicated what was happening 😁

Likely to Recommend

Anytime I can recommend I will!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I Love the work and customer service your company offer and I will definitely refer my family and friends to your company

Likely to Recommend

Repair Quality

I was really pleased with the intake process, it was so easy and seamless and The rental car company was even called to be ready and waiting for me. I had tons of communication throughout the entire process and always knew what was going on with my car and when it would be ready. It was ready on time and I had zero concerns with/about the work. I will absolutely use you all again and will recommend you to others!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent as always :)

Customer Service

Also excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent service and repair work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated their communication during my repair. It was very nice to hear about it as it was being fixed.

My Experience

All the were very nice made sure all my questions and concerns were addressed. My my Jeep looks so great community auto body did the best job on my car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very satisfied with the customer service ,quality of work and completion by promised date.

Repair Quality

Great customer service, very nice workmanship, and prompt completion of work.

Customer Service

Explained the steps involved as the job progressed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The folks at Community Auto Body were very helpful and my van was finished before the estimated date.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Front desk was amazing.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Kept me updated through out the process. They also finished ahead of time.

Likely to Recommend

Repair Quality

Customer Service

I liked the communication with them through the repair.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The receptionist was so nice and the person that went over the boby of the car with me and marked the spot he was so sweet love how friendly they were and I would definitely come back

My Experience

The car is fantastic, and the staff couldn't be better. Thank you for making what started as a nightmare situation into something easy.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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