Bob's Automotive Inc. {2}
In operation 45 years, 13 years at this location.
Family Owned and Operated Full Service Collision and Service Center With Multiple Locations Servicing the Greater Baltimore and Anne Arundel County Areas. I-Car Gold Class and ASE Master Certified Facility With State of the Art Equipment to Handle all your Automotive Needs. Come in and see us Today!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Overall I'd say a good job was done with the repair, the only things holding me back from giving a higher score is that the wheel that got fixed looks like a spot got missed with the filler/additive but it also looks like that repair got outsourced so I can't hold that entirely against you guys. The back bumper/right side of the wheel well portion of the repair doesn't look like it got addressed, it was very minor damage so I feel like they saw it and just thought it wasn't that bad and didn't do anything with it. Also there is a rather large scratch on the back bumper and one on the hood that I don't recall seeing before the vehicle went in for repair. I don't want to say your guys did it specifically but on the other hand idk where else it would have happened. Above all, the repair got done and I'm glad about that just try to be a little more thorough and careful in the future. Also please don't just brush off my comments as some minor stuff, I understand repairs can't be perfect but I do care about my car and I know others care about theirs too. Thank you for your business.
Customer Service - 5.0/5.0 -
Everyone I talked to was very nice and quick and understanding, no problems there whatsoever
My Experience - 5.0/5.0 -
I like to thank everyone for this service, coordination, and cooperation. My experience with Bob has been great. In fact I’m a repeat customer because of the good work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for your help
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great work and staff very respectful!!!
My Experience - 5.0/5.0 -
The team was courteous and professional throughout the process. Vehicle was ready before estimated completion; truly appreciate the quickness. THANK YOU.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Bob's always does a great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the daily updates.
My Experience - 5.0/5.0 -
Excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality is exceptional, it looks brand new!
Customer Service - 5.0/5.0 -
Everyone was extremely professional, excellent communication from start to finish and took the time to address all my concerns.
My Experience - 5.0/5.0 -
Looks like new thanks for the body work, i would definitely come back for service. Need my headgasket done.
Likely to Recommend - 3.0/5.0 -
Distance mainly .. for me . I am easy going but my family and friends are meticulous.
Repair Quality - 4.0/5.0 -
The company did work in my trunk . A good job was done. Though the trunk doesn’t lift as it used to when operating from inside the vehicle or the key fob, and the sound to close it is an indication that work was done to it, I wasn’t looking to get that result, but that was the best they believed they could have done. If, these things don’t work themselves in, I will take it back .They forgot to reclip the brassiere back into the trunk.i hadn’t noticed until after i left.. a long day it was. I would take it back as I know they would reclip it with no issue, but the time doesn’t seem to allow right now, but will try, as they shared the work done has a lifetime warranty. Sandra was very friendly and helpful but the other receptionist had a heart of gold. She was patient, kind and understanding.
Customer Service - 5.0/5.0 -
The receptionist nailed customer service ..” clock it”
Likely to Recommend - 5.0/5.0 -
I would recommend to All !!!
Repair Quality - 5.0/5.0 -
Great customer service and trustworthy with the quality of the repair to your vehicle. I would recommend BOBs automotive !
Customer Service - 5.0/5.0 -
Customer service is first class! Thank you again for amazing experiences!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience. Truck looks great. Rental was ready quickly. Recommend to others.