Body by Cochran - Cranberry
In operation 14 years.
Come See Our Brand New State of The Art Facility.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This is the second vehicle I have had Cochran perform collision damage on. I would not use anyone else. The end result is superb and the process could not be any simpler or less stressful.
Customer Service - 5.0/5.0 -
Luke the estimator earns top remarks for his communication skills.
Likely to Recommend - 5.0/5.0 -
I have mentioned to a few coworkers
Repair Quality - 3.0/5.0 -
I am usually pretty satisfied with their work. On this most recent trip I happen to mention that the new trunk hood that they replaced was misaligned and that there is a pretty big gap between the quarter panel and upper part of the trunk that meets the back glass on driver’s side. On passenger side it looks skewed the other way. It was only 2 weeks between pick up and dropping off.
Customer Service - 4.5/5.0 -
Customer service is great. Just felt a little blown off when mentioning the trunk lid
My Experience - 1.3/5.0 -
My tire was low on that side and I have more paint chips in that side than before.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
several chips where new paint was and tire was low pressure on side they fixed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair done well - can't tell there was something wrong.
Customer Service - 5.0/5.0 -
Aaron continually reached out to me during the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process was very simple. Tyler was very professional and explained the process very well while managing it throughout. Work was very good and we are very satisfied. Great experience.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Rarely received updates
My Experience - 1.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 1.0/5.0 -
I would rate this shop 2/10 based on my overall experience. The actual exterior body repairs were completed to my satisfaction, and I appreciate the quality of that work. Unfortunately, everything else about the experience overshadowed the repair itself. I waited nearly eight weeks to get my vehicle back and was told I would receive regular updates throughout the process, but that did not consistently happen. Before picking up my vehicle, I specifically expressed how important it was that my car be returned clean, especially since it is a very new leased vehicle. I was assured it would be "cleaner than when I dropped it off." Instead, I picked up my car to find the interior covered in dust and debris. There was dust throughout the cabin, including in the vents, between the seats, on the ceiling, and in many of the small crevices, even on my personal belongings in the trunk. The condition of the interior was completely unacceptable. While the staff did make several attempts to wipe it down after I pointed it out, the dust remained in many areas. To make matters worse, my vehicle was returned with almost no gas in the tank, requiring me to stop at GetGo before bringing it back so they could pull it into the shop to clean it again. There was also a strong oil smell inside the vehicle that is still lingering. After getting home, I spent nearly two hours cleaning the interior myself, and I am now looking into a professional detail to remove the remaining dust from the vents, headliner, and other hard-to-reach areas. I do appreciate that the staff attempted to address my concerns at pickup, but I should never have been put in that position in the first place. After having my vehicle for almost two months, I expected it to be returned in at least the same condition it was dropped off, if not better. While I am happy with the quality of the body repair, the lack of care shown for the rest of my vehicle makes it difficult for me to recommend this shop to others.
My Experience - 5.0/5.0 -
Seamless service. No issues. Repair was completed in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
By Body Cochran kept me informed and the car was done on the day they told me so.
Customer Service - 5.0/5.0 -
Customer service personnel were very informative and prompt with their callbacks.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
It was hard to get someone on the phone. I had hoped to have an estimate of repair time before I got a rental, but it worked out well enough.