Body by Cochran - Cranberry

Likely to Recommend - 2.5/5.0 -

I liked the repairs, but as I mentioned already, i was disappointed in the two issues

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

While the repair works looks good, when I picked up the car the inside of car reeked of paint fumes or the use of chemicals. Any suggestions regarding how to eliminate the oder? Additionally, the floor mats are extremely slippery and it is hard to maintain proper traction with my shoes. Any suggestions?

Customer Service - 3.5/5.0

My Experience - 5.0/5.0 -

Thank you for the great work on putting my mazda “back together”!

Likely to Recommend - 0.5/5.0 -

I will not recommend them

Repair Quality - 1.5/5.0 -

Look entirely too long to make the repair. Car was returned in terrible condition, dust inside the car, body work was terrible

Customer Service - 2.0/5.0 -

Very nice when I spoke with them but they were not good at returning calls. I waited 10 days for a return call

My Experience - 5.0/5.0 -

The bodywork was really really nice

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

The body work was great

Customer Service - 5.0/5.0 -

My advisor was so helpful and friendly. The process was quick and easy

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Took longer than estimated. Final fit (gap) on the drivers front quarter panel is tighter than OEM fit on passenger side.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 4.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Zero communication throughout the process.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 4.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This is the second vehicle I have had Cochran perform collision damage on. I would not use anyone else. The end result is superb and the process could not be any simpler or less stressful.

Customer Service - 5.0/5.0 -

Luke the estimator earns top remarks for his communication skills.

Likely to Recommend - 5.0/5.0 -

I have mentioned to a few coworkers

Repair Quality - 3.0/5.0 -

I am usually pretty satisfied with their work. On this most recent trip I happen to mention that the new trunk hood that they replaced was misaligned and that there is a pretty big gap between the quarter panel and upper part of the trunk that meets the back glass on driver’s side. On passenger side it looks skewed the other way. It was only 2 weeks between pick up and dropping off.

Customer Service - 4.5/5.0 -

Customer service is great. Just felt a little blown off when mentioning the trunk lid

My Experience - 1.3/5.0 -

My tire was low on that side and I have more paint chips in that side than before.

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.5/5.0 -

several chips where new paint was and tire was low pressure on side they fixed

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0