Bona Fide Auto Collision Inc.

5.0 (272reviews)

100%

(631) 654-8836

382 E Main St, Patchogue, NY 11772

100%

382 E Main St
Patchogue, NY 11772

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About Bona Fide Auto Collision Inc.

382 E Main St
Patchogue, NY 11772

Get Directions

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

Cash

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Call

Reviews (272)

Sort By:
Newest
Rating

246 Customers Rated

5 Stars

86% Complete

(234)
4 Stars

3.3% Complete

(9)
3 Stars

0% Complete

(0)
2 Stars

0.7% Complete

(2)
1 Star

0% Complete

(0)
< 1 Star

0.4% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional service quality, with many noting their vehicles look brand new or better than expected after repairs. The shop receives high marks for professional, friendly, and knowledgeable staff who make customers feel confident and at ease during stressful situations. Communication is excellent, with customers appreciating regular updates throughout the repair process via calls and texts. Timeliness is a standout strength, with many repairs completed ahead of schedule or exactly when promised. Customers frequently mention the clean condition of returned vehicles and express strong willingness to recommend the shop to others. Some minor improvement opportunities were noted regarding battery terminal connections and restoring original car settings.

Select to learn more

Service Quality
Timeliness
Communication

"The repair on my car was exceptional. It looks great."

"All around 100% most excellent business to deal with!"

"The workmanship is excellent. The car looks brand new. The staff was lovely, completely courteous and friendly. ..." Read more

"Work was 100% satisfactory. After picking up the car went to get gas, car would not start only to find ..." Read more

"they did a very good work on my car much better than expected!! and it was done in the time frame quoted!! ..." Read more

"It was ready before time."

"Got my vehicle back two days earlier than expected"

"Before-quick turn around."

"almost hit the the time frame to the minute"

"On the exact day that they said."

"Received multiple texts about where the process was"

"They kept us well informed."

"Yes, they ley me know each step of the way."

"All info provided rapidly!"

"Progress of work was provided"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The repair on my car was exceptional. It looks great."

"All around 100% most excellent business to deal with!"

"The workmanship is excellent. The car looks brand new. The staff was lovely, completely courteous and friendly. ..." Read more

"Work was 100% satisfactory. After picking up the car went to get gas, car would not start only to find ..." Read more

"they did a very good work on my car much better than expected!! and it was done in the time frame quoted!! ..." Read more

"It was ready before time."

"Got my vehicle back two days earlier than expected"

"Before-quick turn around."

"almost hit the the time frame to the minute"

"On the exact day that they said."

"Received multiple texts about where the process was"

"They kept us well informed."

"Yes, they ley me know each step of the way."

"All info provided rapidly!"

"Progress of work was provided"

Noelle (Honda owner) reviewed 7/16/26

Loretta (Hyundai owner) reviewed 6/25/26

Beautiful work and very professional.The people were very nice and I’m glad I picked them.

Linda (Honda owner) reviewed 6/4/26

The workmanship is excellent. The car looks brand new. The staff was lovely, completely courteous and friendly. My only suggestion for improvement would be that when you change the settings on the car in regards to music, etc., while working on i the car,that you chang them back to the original before returning the car. Otherwise, top notch in all aspects.

Courteous, friendly, and professional.

Elisa (Nissan owner) reviewed 5/29/26

After repairing the damage, my new car looked fantastic.

Thank you for making the process so easy.

Jerome (Nissan owner) reviewed 5/25/26

We were very satisfied with the service and the technicians did an amazing job fixing my car. It looked brand new again and Carmine is an awesome man. He made us feel very confident about fixing the car. Thank you.

I would highly recommend them.

My car looks brand new.

They were very helpful and extremely nice people

Diana (Kia owner) reviewed 5/20/26

They have always done a great job with any vehicle I have taken there.very professional and my cars come out like showroom condition.

Denise (Nissan owner) reviewed 4/23/26

Great work. Very satisfied! The owner & staff are friendly and humorous.

Wingrov (Nissan owner) reviewed 4/16/26

Would definitely recommend

Very satisfying. Will surely recommend Bona Fide to anyone looking to get work done to their vehicle.

Very honest and friendly

Luis (Ford owner) reviewed 3/26/26

Ryan (Hyundai owner) reviewed 3/19/26

Joseph (Mazda owner) reviewed 3/12/26

My car came out beautiful fast professional service carmine pat and Lisa are the best! Highly recommend

Colleen (Infiniti owner) reviewed 3/9/26

Thank you so much for taking care of everything having to do with the swift repairs of my vehicle. You make it seem so easy! Lisa was 100% helpful and caring all the way! And Carmine you are the best! The repair people did such a great job! Thank you!

I will always recommend Bonafide!

All around 100% most excellent business to deal with!

Beginning of claim to finished repair-the best!!!

Karen (Hyundai owner) reviewed 2/2/26

Highly recommended!!

Carmine and Lisa couldn’t be any more accommodating to me. I brought my car in on a Tuesday and had it back by Thursday… I highly recommend them!

Maude (Acura owner) reviewed 1/22/26

Everyone was friendly and polite. I would Use them you again and recommend you to others.

Jennifer (Chevrolet owner) reviewed 1/22/26

Truck looks brand new!

Lisa is Great!!!

Nancy (Hyundai owner) reviewed 1/15/26

Perfect

Peerfect,

Perfect

Denise (BMW owner) reviewed 1/9/26

Vincent (Kia owner) reviewed 1/9/26

Amazing work

Ana (GMC owner) reviewed 12/21/25

Translated from Spanish by Carwise

Translate review to English

Translation unavailable. Please try again later.

Si yo los recomendaría a cual quier amistades

They do a good Job I recomend them

Son muy amable tratan bien al cliente

Rosalie (Kia owner) reviewed 11/30/25

above an beyond my expectations thank you

so professional a great experience my car looks amazing thank you

knowledgeable an friendly

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I-CAR and ASE are the two most recognized auto collision repair training and certification bodies in the auto body industry.

Bona Fide Auto Collision Inc.

About Bona Fide Auto Collision Inc.

Reviews (272)

246 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0