Bona Fide Auto Collision Inc.

5.0 (281reviews)
100%
382 E Main St,  Patchogue,  NY  11772
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Cash
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (281)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and going above and beyond during stressful situations. Communication was a standout strength, with customers appreciating being kept informed at every step of the repair process. Timeliness was frequently highlighted, with several vehicles completed ahead of schedule. A few customers noted minor areas for improvement, such as delays due to parts availability and ensuring car settings are restored after repairs, but these were far outweighed by the overwhelmingly positive experiences shared.
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"... repairs ahead of time and I couldn't be more pleased. You can't tell where the damage was. The office staff is very pleasant. I am a very satisfied ..." Read more
"The workmanship is excellent. The car looks brand new. The staff was lovely, completely courteous and friendly. ..." Read more
"so professional a great experience my car looks amazing thank you"
"... vehicle I have taken there.very professional and my cars come out like showroom condition." Read more
"After repairing the damage, my new car looked fantastic."
"Bonifide completed the repairs ahead of time and I couldn't be more pleased. You can't tell where ..." Read more
"It was ready before time."
"Adjustments needed, done in a timely manner"
"Before it was promised"
"almost hit the the time frame to the minute"
"Yes, they ley me know each step of the way."
"They kept us well informed."
"they were also very helpful in getting me into a loaner car!"
"All info provided rapidly!"
"Progress of work was provided"

Likely to Recommend

Repair Quality

Bona Fide Auto Collision was AMAZING! They went above and beyond from beginning to end. They made a process that could have taken a long time go so much quicker and easier for me. Their communication, professionalism, and attention to detail were outstanding. They made my car look absolutely beautiful and it drives better then it did before my accident! I am extremely happy with the work they did and truly appreciate everything they did to make the whole experience as stress-free as possible. I would highly recommend Bona Fide Auto Collision to anyone who needs collision repair. They really went above and beyond!

Customer Service

Bona Fide Auto Collision was AMAZING! They went above and beyond from beginning to end. They made a process that could have taken a long time go so much quicker and easier for me. Their communication, professionalism, and attention to detail were outstanding. They made my car look absolutely beautiful and it drives beautifully! I am extremely happy with the work they did and truly appreciate everything they did to make the whole experience as stress-free as possible. I would highly recommend Bona Fide Auto Collision to anyone who needs collision repair. They really went above and beyond!

Returned Clean

Likely to Recommend

Repair Quality

Very smooth process. Nice office staff and got my car ready on time.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I wouldn't hesitate for a second to recommend Bonafide for a car repair to any one of my friends.

Repair Quality

Bonifide completed the repairs ahead of time and I couldn't be more pleased. You can't tell where the damage was. The office staff is very pleasant. I am a very satisfied customer.

Customer Service

The office staff is so pleasant and has all the paperwork ready to sign and explains the whole process.

Returned Clean

Likely to Recommend

Repair Quality

Bonifide was fast easy and convenient. Carmine and his team were great. Thank you!!

Customer Service

Returned Clean

My Experience

Job well done!

Likely to Recommend

Repair Quality

Car looks brand new again!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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I think my car drives better now! 😊

Repair Quality

Carmine and Lisa were professional and patient with my questions.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Beautiful work and very professional.The people were very nice and I’m glad I picked them.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The workmanship is excellent. The car looks brand new. The staff was lovely, completely courteous and friendly. My only suggestion for improvement would be that when you change the settings on the car in regards to music, etc., while working on i the car,that you chang them back to the original before returning the car. Otherwise, top notch in all aspects.

Customer Service

Courteous, friendly, and professional.

Returned Clean

Likely to Recommend

Repair Quality

After repairing the damage, my new car looked fantastic.

Customer Service

Thank you for making the process so easy.

Returned Clean

My Experience

We were very satisfied with the service and the technicians did an amazing job fixing my car. It looked brand new again and Carmine is an awesome man. He made us feel very confident about fixing the car. Thank you.

Likely to Recommend

I would highly recommend them.

Repair Quality

My car looks brand new.

Customer Service

They were very helpful and extremely nice people

Returned Clean

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Repair Quality

They have always done a great job with any vehicle I have taken there.very professional and my cars come out like showroom condition.

Customer Service

Returned Clean

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Repair Quality

Great work. Very satisfied! The owner & staff are friendly and humorous.

Customer Service

Returned Clean

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Would definitely recommend

Repair Quality

Very satisfying. Will surely recommend Bona Fide to anyone looking to get work done to their vehicle.

Customer Service

Very honest and friendly

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

My car came out beautiful fast professional service carmine pat and Lisa are the best! Highly recommend