Braintree Auto Body
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- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 4:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
At the moment, because I am a dissatisfied customer: my AC is not working, the windshield washer container is not secured, I did not like that there were an old and a new headlamps - no uniformity; the discrimination and lack of communication during repairs and after payment was made, I would not recommend Braintree Auto Body.
Repair Quality - 2.0/5.0 -
Again, my AC is no longer working. One headlight is new and the other is old. The container for the windshield washer is loose and needs to be secured.
Customer Service - 1.0/5.0 -
When I dropped off my vehicle my AC was working. When I picked up my vehicle my AC was NOT working. When brought to the owners of the shop's attention (about a manual switch that is used) it was implied that the issue would be taken care of after bringing it to Liberty Mutual's connection for the shop's attention. When I returned to get the issue resolved, I was told that the shop is under repairs and that there was no space for me to sit and do my work while they took care of the car. Instead I was asked to drive to Sullivan Tires Auto Body shop and one of the owner's sons, Bob drove with me because he needed to pick up another vehicle. He spoke to a customer representative about my vehicle as they had done some work on the AC. I was asked to sit and wait. Braintree Auto body shop owner's son left me there after speaking to Sullivan Auto shop rep I waited for some time when a worker came and handed my keys to me stating that I was all set. I said thank you and went to my car but there was still no AC. I returned to the Sullivan Tires Auto and asked for the worker who gave me my keys and said that "I was all set." In attempt to ask him what he meant by his statement, the Customer rep jumped in and said technicians do not talk to customers and that I must call Jerry from Braintree Auto Body. When I attempted to call Jerry, the call was cut off. I attempted again and Jerry answered very agitated stating that it was lunchtime, that he had other customers waiting on him, and that Bob, his son was not there and would be returning by 1pm. After realizing that I was NOT being helped I drove back to Braintree Auto. Lo and behold a customer was seated inside (mind you, I was told the shop was under repairs and that I could not sit inside and wait). I saw that as discrimination. Eventually, Jerry came to me and said an email was sent to Chuck G.at Liberty Mutual about the problem and that he would have to wait to get a response from him. I left the compound as I had doctor's appointments to get to. Since then no one called me from Braintree Auto Body.
My Experience - 5.0/5.0 -
Thank you guys Mike your the man amazing job thank you again guys
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Repair Quality - 4.0/5.0 -
it was good.
Customer Service - 4.0/5.0 -
It was good. Thankd
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Very Good.
Repair Quality - 5.0/5.0 -
Good
Customer Service - 5.0/5.0 -
I found a problem after I drove a car back home.They promised me to do alignment next week
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would and absolutely recommend Braintree auto.
Repair Quality - 5.0/5.0 -
Excellent !
Customer Service - 5.0/5.0 -
Outstanding customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were all very friendly and easy to communicate with
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very easy to work with
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
None
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Car looks just like when I bought it ‘ they did great ‘