Brighton Collision Center LLC.
1821 Monroe ave,
Rochester,
NY
14618
USA
In operation 33 years.
Brighton Collision has been servicing the Rochester area for over 40 years in Auto body collision and paint repair. We are Family/Veteran owned and operated. Priding ourselves on customer service and quality! I-CAR GOLD CLASS CERTIFIED.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return, often with complimentary interior detailing exceeding expectations. The staff is widely recognized for being professional, courteous, and welcoming. Communication is frequently highlighted as a strong point, with customers appreciating timely updates throughout the repair process. Many vehicles were completed ahead of schedule, reflecting strong operational efficiency. A few customers noted delays in proactive communication or minor finishing oversights, but these were isolated and often acknowledged and resolved promptly by the team. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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Service Quality
"The job Brighton Collision did is so excellent that Im actually glad my car was hit! I am a car enthusiast ..."
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"... experience with Brighton Collision. They were amazing!!! High quality workmanship!! They were kind, thorough, and communicative. I was hit from behind by someone ..."
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"From start to finish it was a very quick process, much faster than I had expected. Also was pleasantly ..."
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"Car was repaired meticulously. Extremely professional experience all the way around. Solid communication ..."
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"... Brighton Collision. Super friendly and understanding. Quick repairs and excellent communication. The car looks brand new and went the extra mile to clean ..."
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"It was over a week late. I had to wait until the last day of my rental car. It was stressful"
"Actually - work was completed earlier than the expected timeframe."
"Got my car exactly when they said I would"
"The repairs took a few days longer than anticipated because a bout of flu went through the staff, but they kept ..."
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"... Extremely professional experience all the way around. Solid communication every step of the way. Repair was done on time. In a stressful time such as a collision ..."
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"... to have my car for 20 days and it was around 30. The shop did not keep me informed. I had to keep calling. They did keep extending my rental though, ..."
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"... of damage done to my car by the person who hit me. Brighton Collision kept me apprised of the situation and informed me when more time was required to work ..."
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"... appreciated her help with the rental car. Perfect , how you all kept me informed of the repairs , every step of the way. Pleased with the repairs and how ..."
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"They did provide me with the timeline of how long the repairs would take, but no updates through the ..."
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Jacob
(Toyota owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jessica
(Subaru owner)
reviewed 8/24/26
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
When I got home. I found glass still in the windowsill. The interior was dusty and found more of the black glue on the glass itself that was replaced. The owner is great and super nice. I just wish the car was a little more clean before handing it over to us. The paint job is amazing. Cannot tell that there was a crash.
Customer Service - 5.0/5.0
Belinda
(Mini owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality work and good communication with customer
Customer Service - 5.0/5.0 -
Good communication with customer
Kaley
(GMC owner)
reviewed 8/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0 -
It looks amazing but something sounds horrible
Customer Service - 5.0/5.0 -
The guy was awesome at everything he explained and making us feel welcome
Ben
(Mazda owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
William
(Toyota owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0 -
Very professional
Michael
(Lexus owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Charissa
(Honda owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Philip
(Subaru owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair looks like new, done when promised.
Customer Service - 5.0/5.0
Pedro
(BMW owner)
reviewed 8/3/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Nickolas
(Volvo owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Dawn
(Nissan owner)
reviewed 7/29/26
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
The repairs were good other then when I got my car back it was making a loud sound from underneath which it wasn’t before it went in to get fixed
Customer Service - 4.0/5.0
Aminata
(Jeep owner)
reviewed 7/27/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Deanna
(Chevrolet owner)
reviewed 7/26/26
Likely to Recommend - 5.0/5.0 -
Already have let people know.
Repair Quality - 5.0/5.0 -
Looks brand new!
Customer Service - 5.0/5.0 -
Very professional, great communication. Car was finished 1 week ahead of estimated time.
James
(Dodge owner)
reviewed 7/23/26
Likely to Recommend - 1.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
Bingyu
(Mercedes-Benz owner)
reviewed 7/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Edwin
(Honda owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Susan
(Honda owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Darcie
(Subaru owner)
reviewed 7/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kristin
(Nissan owner)
reviewed 7/9/26