Brothers Collision

5.0 (118reviews)
100%
545 Industry Dr,  Carlisle,  OH  45005
Services
  • Free Estimates
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (118)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional quality of repairs, with many noting their vehicles looked better than before the accident or even brand new. The team is widely recognized for outstanding communication, keeping customers informed every step of the way through texts, calls, and emails. Timeliness is frequently highlighted, with several customers noting their vehicles were completed ahead of schedule. Customers also appreciate the extra touches such as interior and exterior detailing before vehicle return, assistance with insurance and rental cars, and the willingness to go above and beyond. A few customers noted minor concerns around repair timelines and post-repair issues, as mentioned in their feedback. Overall, the shop earns strong recommendations from a loyal and growing customer base.
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"... thorough in explaining everything that was happening. The quality of their work is outstanding. My car honestly looks better than it did before the ..." Read more
"... and took the time to explain the repair in detail. Honest, skilled, and professional — I would absolutely trust them again and recommend them without hesitation." Read more
"The repairs were exceptional and knowing that metallic paint can be tough, it came out flawless. Everyone there was very helpful and kept me in the ..." Read more
"Brothers did a great job and exceeded my expectations. I takes a lot of talent and skill to return damaged ..." Read more
"spectacular- you can not tell any work was done at all"
"Done one day early! Very impressed!"
"Very good work. Got my car finished earlier than expected. Matched my quote and my car looks great 🙂 I will ..." Read more
"Excellent work done in a very timely manner!"
"Vehicle was ready a day early which was a welcome surprise."
"... exceeded our expectations! The communication was great, turn around time was very quick, and my van looked brand new when I picked it up. Definitely will recommend to ..." Read more
"Communications in both directions was superb. Not once were there any issues."
"... entire repair process as stress-free as possible. Their communication was excellent throughout the entire process. They kept me updated every step of the way, answered ..." Read more
"... shop went above and beyond on repairing my vehicle . Top notch communication and attention to detail ." Read more
"... for side collision damage. Went above and beyond, kept us updated with emails, calls, texts throughout the whole process. Went above and beyond in every way. Havent ..." Read more
"The car looks fantastic, communication was excellent, and everything was made super simple. I couldn't be happier with how everything went."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

very good company, very knowledgeable employees and good with communication. very satisfied with my car being fixed by brothers collision. highly recommend

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Amazing job, quality, and communicstion

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Very friendly and helpful. I did little work other than get the vehicle there. Everything was handled behind the scenes. Good communication. The vehicle was fixed in a timely manner

Likely to Recommend

Repair Quality

spectacular- you can not tell any work was done at all

Customer Service

I couldn't have asked for better or more professional service

My Experience

We were very pleased with our repairs completed and the nice service we received from Brothers Collision. Would recommend my friends and family to use them. Brittany was very nice and walked us through everything.

My Experience

Excellent, professional, and fast service. Highly recommend this place.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Brittany was excellent to work with and made the experience very easy. The work done was perfect and in a timely manner

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Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Five stars! I cannot recommend this shop enough! The quality of craftsmanship at this shop is truly top-notch. Casey and his crew did an incredible job repairing the collision damage on my vehicle. The bodywork is flawless and the paint matches perfectly. You can't tell there was ever any damage to the car. They are true professionals who clearly care about doing the job right. I will definitely bring my vehicles here if needed in the future.

My Experience

I am very pleased with everything From start to finish. My car looks great.

Likely to Recommend

Repair Quality

everything was great. My car looks awesome.

Customer Service

Returned Clean

My Experience

We had a great experience! They were able to get my repairs done quickly, communication was great. They even washed it and cleaned the inside!

My Experience

Workmanship was superb easy to work with kept me update throughout the process couldn’t ask for better place to work with!

Likely to Recommend

Repair Quality

Brothers did a great job and exceeded my expectations. I takes a lot of talent and skill to return damaged vehicle back to the factory look. Thanks again!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The team at Brothers Collision is top notch. From helping with the rental car , communication during repairs and dealing with the insurance adjuster they were on top of everything. I am an insurance agent and will recommend my clients to them for repairs. Thanks Brittney and team!