Brothers Collision

5.0 (95reviews)
100%
545 Industry Dr,  Carlisle,  OH  45005
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Services
  • Free Estimates
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call
Email

Reviews (95)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked better than before or even brand new. The team is widely recognized for exceptional customer service, described as friendly, professional, and genuinely caring. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Many highlight the shop going above and beyond, including interior and exterior cleaning, handling insurance, and addressing additional concerns. Timeliness is frequently commended, with several customers noting repairs were completed ahead of schedule. A few customers pointed out isolated delays or minor post-repair issues, but these were noted as exceptions. Overall, customers express high satisfaction and enthusiastically recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... thorough in explaining everything that was happening. The quality of their work is outstanding. My car honestly looks better than it did before the ..." Read more
"... my truck. It had front end and both side damage, looks better than new. They went above and beyond and I would and will recommend them to anyone who ..." Read more
"Brothers Collision does awesome work! I would recommend them to anyone needing auto body repairs."
"... and took the time to explain the repair in detail. Honest, skilled, and professional — I would absolutely trust them again and recommend them without hesitation." Read more
"The repairs were exceptional and knowing that metallic paint can be tough, it came out flawless. Everyone there was very helpful and kept me in the ..." Read more
"Very good work. Got my car finished earlier than expected. Matched my quote and my car looks great 🙂 I will ..." Read more
"Thanks for doing an excellent job with the repairs and completing the job so quickly! Well definitely recommend you to others!"
"Excellent work done in a very timely manner!"
"... exceeded our expectations! The communication was great, turn around time was very quick, and my van looked brand new when I picked it up. Definitely will recommend ..." Read more
"Very friendly crew. Quality work. Repairs done quickly. I hope I never need your services again, but if I do I will definitely ..." Read more
"... entire repair process as stress-free as possible. Their communication was excellent throughout the entire process. They kept me updated every step of the way, ..." Read more
"A job well done. Quality work. Easy to work with. Good communication."
"... shop went above and beyond on repairing my vehicle . Top notch communication and attention to detail ." Read more
"I liked that they would text me and tell me what they were doing to my vehicle.I also liked that they brought my truck ..." Read more
"The car looks fantastic, communication was excellent, and everything was made super simple. I couldn't be happier with how everything ..." Read more

Likely to Recommend

Repair Quality

Excellent repair and customer service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will definitely recommend to anyone that needs work done.

Customer Service

From the estimate to leaving the rental keys with Brittney everything was fantastic. Brittney kept in constant contact to let me know how things were progressing and answered every question. She was a great help with the rental car which made things much easier.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Once again second vehicle we had worked on. And as promised excellent customer service and excellent work. Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did excellent eI am very satisfied with the job.

Likely to Recommend

Repair Quality

Best repair shop anywhere!!!

Customer Service

Where always there to answer any questions.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Brothers did a great and honest job. I am sending my daughter there!

My Experience

Kept me informed of progress. Very friendly,always answered my questions. My car is good now. Thank you.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

First time there and it was the best experience. The customer service was unbelievable. From day one to the end was amazing! The finished product met and exceeded all expectations! Would highly recommend Brothers Collision. We now have a second vehicle in their care. Their prices are very affordable as well. Can’t say enough!!!

Likely to Recommend

Repair Quality

Customer service is amazing and our car looks amazing. Finished quickly and the price is very reasonable. I would 100% use them again

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

10/10 recommend!

My Experience

Awesome team. Great communication. Excellent end product. They've got a customer for life in me

Likely to Recommend

Repair Quality

They have a new customer for life.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

A job well done. Quality work. Easy to work with. Good communication.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They went out of their way and did extra things that they have to do

My Experience

Appreciate your excellent service. Will let all my friend & coworkers about you! Thank you!

Likely to Recommend

Gave their business card to friends & placed some at my work for others.

Repair Quality

Customer Service

Excellent service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish, they made the entire repair process as stress-free as possible. Their communication was excellent throughout the entire process. They kept me updated every step of the way, answered all of my questions, and were incredibly thorough in explaining everything that was happening. The quality of their work is outstanding. My car honestly looks better than it did before the accident! Their attention to detail and craftsmanship are obvious, and they took the time to make sure everything was done right even with the added complexity of it being an electric vehicle. If you're looking for a body shop that truly cares about their customers, communicates well, and delivers exceptional results, I highly recommend them. I'm so grateful for the care they put into repairing my car!

Likely to Recommend

Repair Quality

Great job

Customer Service

Good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fantastic service and very reasonably priced

Likely to Recommend

Repair Quality

You guys did an awesome job. Car looks great, you provide great communications throughout the entire time you had vehicle. Thank you!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent beginning to end. Ty. John

My Experience

You all did a fantastic job!

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