Brown's Body Shop

4.9 (2,170reviews)
97%
199 Pleasant Grove Road,  Zanesville,  OH  43701

Brown's Body Shop is a family owned collision repair center that has served our community for 60 years. We use a water base paint system and provide our customers with a lifetime warranty on all workmanship and paint work.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Nissan GTR
Ram

Reviews (2,170)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication through texts and phone calls, keeping customers informed throughout the repair process. Staff professionalism, friendliness, and helpfulness are frequently highlighted as standout qualities. Several customers noted their vehicles were completed ahead of schedule, and many were pleasantly surprised to receive their cars cleaned inside and out. Customers also appreciate the shop handling insurance coordination directly. Areas noted by some customers include repair timelines occasionally running longer than expected, often attributed to parts delays or insurance processes, and a few instances where communication could have been more consistent. Overall, the shop enjoys strong loyalty, with many customers returning repeatedly and enthusiastically recommending it to friends and family.
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"Excellent service. I will definitely be a return customer. They were transparent with the costs, the repair ..." Read more
"Super service by all staff members. Very accommodating and flexible in meeting my needs. Exceeds expectations ..." Read more
"All of the employees at Browns were so professional and knowledgeable. The service was topped notch. ..." Read more
"Even went out of their way to fix a door ding!"
"Browns went over and above what our insurance company would do to get our vehicle repaired and back to us. Since ..." Read more
"... came in contact with was very pleasant & helpful. Communication was excellent & the car was finished on time as promised! 10 out of 10 experience😊" Read more
"Every step of the way I was communicated with thoroughly from the shop on multiple platforms, including text message as well as phone ..." Read more
"Thoroughly impressed with every aspect of the business. Communication was excellent, consistent updates were appreciated, execution was flawless. I hope to never need to ..." Read more
"Brown's did a good job of keeping me informed on the progress of my repair"
"Great job…great communication"

Likely to Recommend

Repair Quality

In a world that struggles with communication. Your company thrives! From day one through the day we picked up our car you guys kept us informed. Workmanship was also great! Please pass on to the guys and girls that made it happen! Make it a great day

Customer Service

Returned Clean

My Experience

I am a return customer to Browns. They always do a great job! They always get the job done effectively and quickly. The staff is always very nice no matter who it might be.

Likely to Recommend

Repair Quality

They always do great work. Are fast and efficient

Customer Service

Very friendly and accommodating

Returned Clean

Likely to Recommend

Definitely letting friends and family know where to take their vehicles for repairs!

Repair Quality

So happy to have my car repaired in record time and great condition! Awesome service and staff!!!

Customer Service

Customer service is spot on 👌🏼 perfect!!

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My Experience

Results of repairs are excellent. Work was completed ahead of projected completion date. I appreciate the daily updates. Everyone I dealt with were friendly, professional and efficient.

My Experience

Good updates on progress, the car looks great. I am confident that everything was fixed and done right!

Likely to Recommend

Repair Quality

The car looks great. Great job!!!!!

Customer Service

I liked all the updates

Returned Clean

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Repair Quality

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My Experience

Browns did an absolutely fantastic job repairing my car. They completed the work in a timely manner and followed through with everything they said they would. Their communication and commitment to doing top-tier work was very easy to notice throughout the entire process. Everyone I dealt with was professional, kind, communicative, and understanding. I genuinely couldn’t have asked for a better experience, and I plan on coming back to Browns for any future services and recommending them to anyone who needs work done. Colton and Sebastian in particular were always keeping me in the loop and were more than willing to answer any questions I had or address any concerns. Those two went above and beyond throughout the entire process. Give those men a raise!

Likely to Recommend

Repair Quality

I had my vehicle repaired at Browns Auto after a collision, and I couldn’t be happier with the results. The car honestly looks better than it did before the accident. The repairs were completed in a timely manner, and they kept me updated throughout the entire process, so I always knew what was going on. Their communication, attention to detail, and commitment to doing the job right really stood out. They went above and beyond to make sure everything was taken care of, and I would absolutely recommend Browns Auto to anyone needing collision repairs.

Customer Service

Everyone at Browns Auto was incredibly friendly, professional, and easy to work with. From the beginning, they made me feel comfortable and treated me with genuine respect. Communication was one of the things that stood out the most—they kept me informed, answered my questions, and were always willing to help. You can tell they genuinely care about their customers and take pride in what they do. Everyone I interacted with went above and beyond, and I really appreciate how kind and accommodating they were throughout the entire experience. I would highly recommend Browns Auto to anyone looking for a team that truly cares about their customers.

Returned Clean

My Experience

My Experience

Very good job done to my car I just need to bring it back cuz the mirror is loose

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Repair Quality

looks absolutely beautiful!

Customer Service

Everyone was amazing! 10/10 communication from everyone i spoke with

Returned Clean

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Work too slow.

Repair Quality

My car looks great!!

Customer Service

I was told it would be 2 weeks and it was 6 and a half. I was very upset and disappointed with that. I will definitely think twice before I bring another car there.

My Experience

Over and above service. Thank you Janet Harper

My Experience

Everything was handled with the utmost respect. Surprised it got taken care of faster then I expected but satisfied with the turnout completely.

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My Experience

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