Burbank Collision Center Inc.

4.8 (904reviews)
97%
604 S. Victory Blvd.,  Burbank,  CA  91502
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Shop AssistantSparkles

In operation 19 years, 15 years at this location.

Burbank Collision Center has been proudly serving Burbank and the Greater Los Angeles community with professional, reliable, and trusted auto body repair for over 15 years. We pride ourselves in our use of top quality materials, state of the art equipment, superior workmanship and top-notch customer service. Our team of professionals includes I-Car certified estimators highly proficient in CCC ONE Pathways estimating system, as well our technicians are I-Car certified always updated on new products and technologies. From the person who does your estimate to the artist that puts the last bit of paint on your car, our staff are perfectionists that treat every car as if it were their own. This professionalism will give you unprecedented peace of mind when you need repair work on your vehicle. Our dedication to quality work, customer satisfaction and quick turnaround times has given us the ability to become one of the valleys most reputable collision centers. We stand behind our work.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Alfa Romeo
Chrysler
Dodge
Fiat
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Subaru

Reviews (904)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, keeping customers informed via texts, calls, and emails throughout the repair process. Timeliness is frequently highlighted, with several customers pleasantly surprised by early completions. The complimentary interior and exterior cleaning of vehicles is a recurring positive surprise mentioned by many customers. A few customers noted delays due to parts backorders, though most acknowledged this was outside the shop's control. Some customers mentioned wanting more proactive notice around scheduling changes, reflecting a desire for even closer communication.
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"Burbank Collision Center was so professional and meticulously concerned about my car. I went in for a scrapeding and asked them to take ..." Read more
"The repairs on my car were amazing, the work was so seamless you would never know that the entire side needed to be replaced. The team ..." Read more
"... repair so I cant speak to the price, but they did a absolutely fantastic job and it was such a nice touch that they detailed the car. It looks brand new." Read more
"... car while driving. They finished on schedule and everything looks and works great. The service was friendly and professional. Id definitely recommend them." Read more
"... scratches of my 2023 Porsche's Cayenne e- hybrid. Their service is excellent and on schedule. Cost is same as quoted price. Very courteous people. ..." Read more
"Both emails and text made me feel like I had no reason to call and check in and see how things were. I appreciated all of the ..." Read more
"They were amazing. They communicated clearly and often with updates on our car. When an unexpected delay came up, they let us know ..." Read more
"Best service from the body shop I have ever had. Great communication and punctual. They even update the delivery date daily."
"Every step of the way I was kindly informed. Above and beyond service. so glad they were there ..." Read more
"They always kept in touch and I was always up to date!"

My Experience

Excellent work and very timely

My Experience

Burbank Collision never disappoints. I've been a customer for years and have had many vehicles repaired at their shop. They always deliver quality work and are very professional.

Likely to Recommend

I've been recommending Burbank Collision to my friends and family for years.

Repair Quality

I've been coming to Burbank Collision for many years and have had several cars repaired at the shop. Raffi, Adrian and their team always deliver quality work and go above and beyond to ensure customer satisfaction. Burbank Collision never disappoints. I would highly recommend them to any of my friends and family.

Customer Service

Burbank Collision's customer service is top-notch. From the moment you arrive until the vehicle is repaired, they provide regular updates and keep you informed of progress.

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Returned Clean

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Repair Quality

They did a great job. There was a minor gap in the bumper fitting and they immediately worked on it and got it perfect.

Customer Service

Returned Clean

My Experience

I was consistently informed about the progress. I was in for an insurance covered incident and asked them to add extra work at my expense. I swear. I picked up my 8 year old car and it looked brand new. The pricing was very reasonable especially since it was out of pocket. The staff was so nice and communicated with me about everything. They even finished the work one day under the original estimated time that the project would be done. I can’t recommend them more highly. This is an honest, clean shop with very professional people running the business. I hope they are all as proud of their work as I am. That’s the thing. I never got to thank any of the worker bees. They should be very proud. I sure am.

Likely to Recommend

Conveniently located and close to the rental car facility which shuttled me back and forth. Couldn’t have been easier.

Repair Quality

Burbank Collision Center was so professional and meticulously concerned about my car. I went in for a scrape/ding and asked them to take care of all the scratches. I felt like I drove out with a new car. It was truly a professional experience. They kept me informed on progress. They dealt directly with my insurance and even finished the job ahead of schedule. All the work I asked to do came in under cost from what I expected to pay! I couldn’t have been happier. I highly recommend Burbank Collision Center.

Customer Service

Such nice people behind the desks. Engaged in chat and made me feel very comfortable.

My Experience

Super satisfecha ..miré un cambio muy extremo en mi carro me encantó mil gracias ….

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Repair Quality

Excellent service 100 %

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My Experience

Thank you for your efforts, especially during the summer heat!

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Repair Quality

Everything appears to be good

Customer Service

Everyone was polite and professional

My Experience

Burbank Collision does excellent work. Everything was fixed as originally estimated and on time.

My Experience

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Repair Quality

The guys at Burbank Collision Center were amazing! Everything was quick! They were very efficient in getting g my car fixed! When I picked it up my car was even cleaned! Amazing!

Customer Service

The updates about my car were so helpful! And every time I called or had a question my question was answered quickly

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I didn’t have a lot of confidence when I first dropped off the car based on my interaction, but throughout the process, I felt much better

My Experience

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Returned Clean

My Experience

Every step of the way I was kindly informed. Above and beyond service. so glad they were there to take care of my vehicle. After an accident you need support. My vehicle looks amazing as I couldn’t be more grateful!

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Repair Quality

Customer Service

My Experience

Beyond my expectations! Thank you! Adrian was a pleasure to work with—clear, efficient, knowledgeable and on top of things. His estimate for my repairs was the clearest and fairest one I got. I understood from the start that he really knows his business, and accurately assesses the work required. I received timely progress updates via text and by phone over the time my car was in shop. The staff worked seamlessly with my insurance company, as well as with the rental car company. My 10 year old car now looks brand new! Seriously, inside and out! There’s no telling it was in an accident. Beyond the flawless bodywork, it got a detailed clean-up. And I got it back a week earlier than expected. Burbank Collision has earned its many endorsements. The crew there, from the desk to the detailers, seem to value and take pride in their work. I appreciate that so much. In my experience they are, for sure, 5-star!

Likely to Recommend

I have already recommended Burbank Collision to friends and neighbors! It has a very skilled and knowledgeable work team, and it is fair in its pricing. The management is efficient, experienced and service oriented; work on my car was well-coordinated and communication with my insurance company and the car rental agency was seamless. I chose Burbank Collision for my auto repair based on its reviews and the confidence I gained when I saw their estimate. It was the most transparent, reasonable, and focused among three I sought. In my experience, the many endorsements Burbank Colllision Center receives are well-earned and no exaggeration.

Repair Quality

My car is 10 years old, hasn't looked this good in 9 of those years. There's no hint of it having been in an accident and it was returned to me sparkle-clean.

Customer Service

From Burbank Collision, I got the fairest and clearest estimate, was kept informed about the repair status while it was in the shop, and the work was completed a week under the estimated time. The car was returned to me, not just clean, but detailed in and out.

Returned Clean

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Repair Quality

Burbank Collision Center always does a great job with our cars. They have taken care of my family in a professional and efficient manner. I hope I don’t have to come back often, but if I do, it will always be here. They’re fair and communicative throughout the process. Thank you again!

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Returned Clean

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It was nice working with you

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Returned Clean

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