Burns Buick GMC Hyundai Honda & Genesis

4.9 (1,932reviews)
99%
500 W Rt 70,  Marlton,  NJ  08053
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Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:00 am - 2:00 pm
* Holiday hours may differ.
Acura
Genesis
GM
GM Electric Vehicles
Honda
Hyundai
I-Car
Call
Email

Reviews (1,932)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, professionalism, and attention to detail. Repairs were frequently described as flawless, with many noting their vehicles looked brand new post-repair. Timely completion - often ahead of schedule - was a recurring highlight. Communication stood out strongly, with customers appreciating frequent updates via calls and texts throughout the repair process, making stressful situations feel manageable. Staff were widely commended for being courteous, knowledgeable, and helpful, especially in navigating insurance claims. A few customers noted they would have preferred more phone calls over texts for updates, and occasionally repairs took slightly longer than anticipated, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"You cannot tell repairs were done to my auto. In addition considering the use amount of work completed ..." Read more
"... done when you said it would be. It was clean and you would never know the car had been in an accident. In short the job was extremely well done ." Read more
"... matters and keeping us informed on the progress. The repair looks fantastic and we are extremely pleased with the results and our experience with Burns. Team ..." Read more
"... professional. Appreciate the real time repair updates. Car was repaired ahead of schedule." Read more
"Repair completed several day early."
"Everyone was very helpful and pleasant to deal with. My car repairs were done ahead of schedule."
"I just thought two weeks was a little too long"
"... was very good and communication was excellent. The timeline was communicated early and delivered upon but wish it was a bit faster. All-in-all very satisfied" Read more
"THEY CONTACTED ME TWICE A WEEK WITH UPDATES ON REPAIR. I was told everything including what type of parts ..." Read more
"Burns kept me informed of progress on the car throughout the repair process, and they completed the work a ..." Read more
"Im pleased with the work and efficiency. I would have liked more calls with updates on status vs texts and when I received my car back it had stains on ..." Read more
"The process was smooth from start to finish. Excellent communication, friendly service and amazing work! Highly recommend!!"
"Good overall experience very polite however, all communication was initiated by us to them to find out when the car was gonna be done and why it was taking ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Professional, polite service.

Repair Quality

Nice job. I can't tell there was ever any damage.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I appreciated the frequent updates

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was very courteous and friendly . I was kept in the loop the entire repair. Costs involved were explained completely.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I chose Burns Collision at first for convenience however when I picked up my truck it looked as perfect as it did when I first purchased it. Not only was the repair done professionally , it was done ahead of the anticipated completion date. Dealing with Andy Colon made the experience better with his professional approach and communication style to keep me updated throughout the repair process. I would highly recommend Burns Collision team.

Likely to Recommend

Repair Quality

Looks like it’s brand new again

Customer Service

I am completely satisfied and I would rate the customer service I received from Andy Colon’s team as excellent

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My "go to" auto body shop to repair my vehicle. I have had several minor body repairs including painting of panels. Impeccable service from the staff, outstanding body and paint work, and great communication both orally and by text messages. A+++

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

And they even cleaned inside and outside beautifully! Well done! Love the work they did.

Customer Service

Very communicative. Adhered to timeline. Took me in quickly. Precision work.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Your company is very professional and from the appearanceof my vehicle and it s operation returning to Dover It was an outstanding job being completed with the vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Burns kept me informed of progress on the car throughout the repair process, and they completed the work a few days ahead of schedule. The car looks as good as new.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I received excellent, attentive and courteous service from Burns Collision Center. My technician, Andy, was forthright and professional. He advised that the repair would take about 4 days to complete, and he checked in with me twice through the week to update me on the progress of the repair. As promised, they completed the job in 4 days. Looking at the car now, you would never know that it had even been damaged. I highly recommend Burns Collision Center.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Other the the accident, the process was stress free from the time I dropped my vehicle off to the time I picked it up. Andy stay in touch with me on a daily basis. I was extremely happy to know that my insurance company, NJM was in the Burns Auto Body circle of approved shops.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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