Caliber - Marlton
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
From the first phone call to the final bill, Tracy was so friendly, pleasant and helpful! Giovanna made the check-in process easy and efficient. She communicated throughout the repair process. My car looks great!! Thanks to all the technicians as well! Lisa Leone
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0 -
It would be hard for me to recommend the shop I would’ve before I came there for this last visit but right now that’s the fact that they left a female single 5 feet tall stranded in a parking lot because they wanted to go home. There was a manager there with longest share looks eastern European or Greek he looks like a manager and then there was her name is not Francis, but it looks like a Francis, with the brown hair I seen her. She’s been there forever. She seems to know everything but she was in a hurry to get out I guess cause the weather was nice and it’s Friday.
Repair Quality - 3.0/5.0 -
I haven’t yet fully tested the repair, but the mirror must be slightly not aligned because I accidentally hit my door my passenger door last night against my garage normally from the mirror I see if the door is open and yesterday, I didn’t realize that the door was open because I didn’t see it in my mirror so I adjusted it. I thought I like, but maybe maybe there’s something wrong with the adjustment and then separately from that I know I got there late. I got there about 5:53 from enterprise, but my father his hospitalization is very time-consuming and I am running around and my time is not my own and I got there and basically I was forced to load my car way too fast and because of that my corporate wallet got buried in a bag inside the car and took me forever to get the car. This is a Friday and not the car but get the wallet and because of that I had I was stranded. Enterprise left not Enterprise Enterprise left. I got their money and then caliber was waiting on the $500 that I had to pay and I didn’t want my friend to spot me and so I got stranded and I had to call the police and I was there for maybe like until like 998 9 o’clock maybe by myself as a female in the parking lot and it felt very unsafe and I was surprised because just because I couldn’t get to my wallet didn’t mean that I didn’t intend to pay and so I ended up getting that resolved the following Monday, but I was without a car all weekend and I had to ride my bike to the hospital to see my dad and at that time I had a small bike and I said Huffy I think 1972 dusty Rose and it’s doesn’t have a basket so I had to pull a wagon in the heat so anyway, I mention all this not because it’s something that you could change, but I would imagine that you should maybe next time be more considerate of someone that’s a caregiver that needs a vehicle to transport her father safely and we had to cancel doctors appointments because of it, including the MRI on Sunday I can be reached at 929.505.1468
Customer Service - 1.5/5.0 -
Again, everyone was super professional and nice but the last time I was there I had way better service that was my birthday of last year. I got like a minute by minute updates and status reports on parts, etc. this time all I got was one email and I love Ashley a lot but all I got was one text from her that’s it and then I have been so busy with my dad like every day feels like a second and a week feels like a day and so I had no idea that 37 days had to lapse until I called and said hey is the car ready and they’re like oh it’s been ready for a month that’s how time-consuming my dad‘s care is. It’s been going on since Memorial Day and so I would’ve appreciated some follow up reminders I’m glad I got to keep the Wagoneer because it’s a great beautiful car and I would love to buy it from enterprise but they said it’s been recalled so I don’t know maybe if you have a partnership with enterprise if you can see vouch for me that I’m good for paying even though sometimes I’m delayed maybe enterprise will rent by sell me a car I can be reached at 929.505.1468 or [email protected]
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber was fantastic to work with. They were easy to schedule an appointment after an accident and explained everything in detail. They setup a car rental and they were incredibly fast with the repairs. The kept me up to date and did a great job in the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber was very easy to work with and provided a great repair service.
Customer Service - 5.0/5.0 -
They kept me updated the through the entire process.
My Experience - 5.0/5.0 -
The repair was done very professionally. We are very satisfied with the paint finish and fender replacement. Ashley was great to work with and explained everything in detail.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Happy with the job and it was really fast
My Experience - 5.0/5.0 -
Caliber Collision is second to none with there great customer service and support, mechanical motor vehicle repair engineers and mechanics ensure the most best quality in the car repair system. Thank you all for restoring my vechle back to new status.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ashley is very communicative throughout the whole process! Easy to make an inspection appointment and I appreciated the update texts over the few weeks my car was there. Allstate recommended Caliber, and both made the claim move smoothly. The work looks great. Thank you, Caliber!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I didn’t finish my response the first time. The car is beautiful and I appreciate the kindness, thoughtfulness, respect, and keeping in touch. May the process much easier. I hope I never have to do business with you again, but it was as good as it could possibly be. Thank you.
Likely to Recommend - 5.0/5.0 -
great
Repair Quality - 5.0/5.0 -
i can’t give higher comments than everyone in every turn was kind, courteous, and as helpful as they could possibly be
Customer Service - 5.0/5.0 -
I was more than pleased and appreciated the thoughtful kind, considering people that made a bad experience so much more pleasant. There are updates were wonderful. I would highly recommend them without a doubt.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
They were great. The only day I did not get an update was the day that my car was due to be finished. I had to call to get an update
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was amazed it came out a little cheaper and you were very helpful with the rental. The car looks great! Thx again!
My Experience - 5.0/5.0 -
Office staff very pleasant and accommodating. Briell was easy to work with.
My Experience - 5.0/5.0 -
I am very happy with my repairs. They kept me informed and I picked up my car today. They gave me a finish date and it was today!! Brielle and Tracey were wonderful, too.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Excellent
My Experience - 5.0/5.0 -
Everyone was considerate and helpful. Scheduling was quick & easy. There were multiple texts informing me of the repair progress. They did an excellent job with repairs and cleaned the car before pickup. They even checked in my rental for drop off.
My Experience - 5.0/5.0 -
Great job, Rich was great.
My Experience - 0.0/5.0 -
Found a issue with the paint
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with the willingness to take care of the issue right away even though the inconvenience of having to return for a simple oversight