C. Harper Collision Center

My Experience - 5.0/5.0 -

Excellent workmanship

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

After I got the car home I noticed a small scratched in the newly replaced chrome grille surround on the lower driver's side of it. The car took a few days longer than the estimated 7-8 days to complete. Otherwise we're satisfied with the repair

Customer Service - 4.5/5.0 -

As I wrote earlier, the repair took a few days more than expected

Likely to Recommend - 5.0/5.0 -

I like going to C. Harper Chevy dealership because I trust that they have my best interest at heart and they strive to make sure I am satisfied with their service and work.

Repair Quality - 4.5/5.0 -

I had to have the repair rebuffed upon pickup because the paint finish on repair wasn’t acceptable. There are spots on car that weren’t there before repairs were made.

Customer Service - 5.0/5.0 -

Kayla was very courteous and accommodating. She also made sure I was satisfied when picking up my car.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful job looks like new

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Kayla was absolutely amazing throughout the entire process. There is NOT one bad thing that I can say about her, her customer service was exceptional, she explained everything to me that I asked. She took her time with me and all of the questions that I had. She is the ONLY reason that I’d ever bring my car back there. After the way that the process started, she definitely made up for my file just sitting around for over a month.

Likely to Recommend - 5.0/5.0 -

It’s very likely that I would recommend your body shop, but ONLY if Kayla was the one working on the file. No one else would be able to work on my family members file.

Repair Quality - 5.0/5.0 -

Kayla was absolutely amazing throughout the entire process. Including working with me with the car. With how the beginning of the process started with my file just sitting in the office, once she got it she went head first into getting my car fixed. I wasn’t completely happy before she got my file bc it was just sitting there and no one was working on it. Once she was notified that nothing was being done on my car, she went right to work and made sure my car got fixed. She also, told me about other options for paying for my car and also about how the inspections are free even if I didn’t buy the car there, I just had to pay for emissions. So, not only did she get my car fixed in a timely manner, from when she received my file, she also is getting my car inspected, so that it’s ready to go once I finish paying for the repairs. Kayla’s the ONLY reason that I would ever bring my car back there, even for just it to get inspected. She also took her time with me, with answering any questions that I had, she took her time in answering them in full detail. I can’t say one bad thing about Kayla and her customer service, her knowledge and her care for her customers. She absolutely knocked my experience out of this ball park!

Customer Service - 5.0/5.0 -

Kayla is the absolute best!!!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Brought my car here for repairs after a wreck in the snowstorm. My car went over a triangular concrete barrier, slid across the road and into a curb, breaking the axel and nearly ripping a tire off. C Harper did not inspect the car fully. They gave it back to me after nearly 5 months with it shaking violently. We brought it back and they said the rear differential was bad but it’s not related to the claim. I said, well you do realize that I went over a barrier right? Which I had told them in the beginning because I was very adamant about them checking under the vehicle but it seems as if they only repaired/inspected where they could see visible body damage. My insurance had me take it to a different dealership where I was told that the rear differential needs replaced and the front left wheel is bent and that it’s 100% related to my claim. I’m not sure if C Harper just didn’t review the claim in full or what. The car should’ve been totaled from the beginning if C Harper had done a thorough investigation. I will say the women who work in the collision center are very kind though.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Hopefully it’s not needed but if anyone does find themselves in need of body work on their vehicle this is the place

Repair Quality - 5.0/5.0 -

Fast and friendly not to mention the efficient and helpful service that was amazing

Customer Service - 5.0/5.0 -

Everyone was very transparent and helpful throughout this process

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

I was told I would be given updates. It was three weeks that I had never heard any update until I called.

Customer Service - 4.5/5.0 -

I encountered with two people in the office who were both very polite and professional

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very easy to work with.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

I was told it would be 3-4 days..it turned into 28. And I was told 2 different reasons ,by 2 different people,as to why the side door was replaced .It wasn’t on the original estimate.

Customer Service - 3.5/5.0 -

I wasn’t informed about anything,until I made the phone call calls to find out what was going on with my car. I should have been contacted when a new estimate was going to be made and the time frame was going to increase significantly!

Returned Clean

Likely to Recommend - 3.0/5.0

Customer Service - 4.5/5.0 -

Kayla is great!! However she was not there when I picked my car and the person gave me my keys and showed me where my car was parked. I would have thought you would have the person do a walk around as to what was done on my car and asked if I was satisfied. Not the case at all. Simply gave me the keys and said thank you.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I've never been through this process before and for the most part it was an easy process, especially that you are connected with the enterprise. That made everything go that much smoother

Repair Quality - 4.0/5.0 -

Kayla was amazing to work with and kept me informed the entire time. I was a little disappointed in the amount of time it took considering I was told it would take 2 days only to be out for almost 2 weeks. A part came in damaged but that wasn't known until they started on my car. I understand that that happens but I feel like that should have been known prior to starting my car and if my appointment needed to be pushed back until parts came in correctly then so be it but that caused me to have to pay for a rental for extra days that wasn't really necessary.

Customer Service - 5.0/5.0

Returned Clean