Caliber - Ammon

My Experience - 5.0/5.0 -

My Truck came out amazing! I Love the result. Gary called and walked the truck with me and made sure I was completely satisfied. He was great! Thank you caliber

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I will never recommend anybody bringing any vehicle here, in fact I will warn people that ask me about the issues we had and tell them that they should never bring their vehicle here. I have also given information to my insurance company stating the dissatisfaction we received during this repair and stated they should not recommend this location to any future customers. Gary is the only one that I would ever recommend anybody speak to if they had to go here. Gary is the only one that knows what is going on gives you the correct information and personally make sure that everything got taken care of. Gary is the only one at this office that did not lie that kept his promises and who was courteous polite and helpful.

Repair Quality - 2.0/5.0 -

I only give it a 4 instead of a 1 because the actual part of our tailgate that was damaged was fixed correctly. I give a 1 because of all the extra issues we had with the repair. When our tailgate was removed the technician messed up the driver side tail lamp where we no longer had brakes or blinkers on the rear driver side. When the tailgate was reinstalled the technician did not notify us that our camper shell seemed to have been locked and so he dismantled the mechanism that opens and closes the window on it and never bothered to fix it when we came to pick it up, so we were not able to unlock the tailgate or get into the bed of the truck at all due to the opening mechanism of our camper shell was dismantled. We had to have our daughter climb theough the cab of the truck into the bed to help open the campershell so it would be reassembled. When I came to pick up the truck I was told that the tail light had been repaired and that everything was in working order and that it had been inspected. Samantha the office manager told me that they brought it to the front of the store and it was personally inspected however it was not. When I went out with the Assessor whose name is Joseph to check the truck before I left with the keys the tail light was not repaired the camper shell would not open and he had absolutely no idea as to what was going on. When I went into notify Samantha and the technician that there was issues I was given a whole lot of excuses and they began to become very defensive and give me a whole lot of attitude. when I asked what was going to be done to be fixed the issues They blamed me telling me that it was because I had locked the camper shell that they were not able to repair it properly. However our camper shell has never been locked before and we made sure before dropping the truck off that the camper shell was on in fact unlocked before we left it. Again they continued to make me feel as if it was my fault as to why the repair was not done correctly. Again when I asked for the general manager to speak with Samantha inform me that she was the general manager and responded to me with attitude telling me that they couldn't do anything until I brought the keys to unlock the camper shell. When I brought the camper shell Keys later that night we unlocked it however we were not able to get into it due to the technician had dismantled the mechanism for opening the camper shell. Luckily the actual general manager Gary was still there he came out and spoke with me and my husband for almost 2 hours explaining to us what he would do to make sure that our vehicle was fixed properly the next day. He apologized to us and told us that he's not sure why Samantha told us she was the general manager and personally guaranteed us that he would make sure that our vehicle was fixed properly first thing the next morning. Thankfully Gary was able to make sure that the tail lamp got fixed and the locking mechanism for the camper shell was reassembled and when I picked up the vehicle the next day Gary personally walked through with me to make sure that everything was indeed working properly and I was able to leave with the vehicle. Had it not been for Gary we would not have had a good experience at all. Gary the general manager is the only reason why I am satisfied in any amount.

Customer Service - 0.5/5.0 -

Everyone i spoke too, except Gary the GM (who was amazing and the only help), had no idea what was going on anytime I asked questions. The front desk, office manager Samantha, was rude and gave me false information when I asked. Samantha also told me she was the general manager when I asked to speak to whoever was in charge. Gary was the only help and the only reason our truck was taken care of properly after the technicians messed up our driver tail lamp and our brand new camper shell.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caliber Collision did a great job on the repairs, and nearly a week earlier than estimated.

Customer Service - 5.0/5.0 -

Very professional, friendly, and informative.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

The process was a little strange. Instead of inspecting the car, letting us take it while parts were ordered, you kept the car for the whole time. We were without our car for much longer than necessary. We also had to call two or three times before someone would pick up. Mailbox was full and we were not able to leave messages. 😒

Customer Service - 3.5/5.0 -

See previous comments. Everyone was nice when we were able to talk to someone.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I could not have been happier. They kept me informed all throughout the process and were quick with the repair and even cleaned my car. Very happy with Caliber Collision.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Impressive work! Will definitely take all my cars to Caliber Collision. Thanks to the staff.

My Experience - 5.0/5.0 -

I love Caliber Collisions! Hard workers, GREAT communicators. Very grateful. Joseph is awesome

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Damage looks great, and I was presently surprised to find the interior detailed! Thank you!

My Experience - 5.0/5.0 -

What stood out to me the most was communication, expectations were clearly laid out and any changes to the timeline or issues was an immediate update. It gave so much peace of mind knowing my vehicle was in good hands. It was cleaned better than before when picking up, it was the best experience.

My Experience - 5.0/5.0 -

Thanks for a timely precessional repair! It was a very painless process. We didn’t have to sit and hope it was moving along. You guys updated all along the way and the car looks great! Thanks again!

My Experience - 5.0/5.0 -

The best experience! We had a 30day job to do on our Chevy and Caliber kept me updated each week and if I had any questions they were so easy to get a hold of!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caliber did an excellent job

Customer Service - 5.0/5.0 -

They were so helpful and so easy to get a hold of

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.0/5.0