Caliber - Arvada
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great customer service, took a few extra days but looks great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Super rough process, wasn't sure how things were going to end up... But, GM Steve made sure that things ended right and took care of our family despite the frustrations and struggles. Thank you
My Experience - 5.0/5.0 -
Getting my vehicle back after repairs was not without some problems. Working with the location team, those problems were worked through. The biggest issue was a drop in communications regarding timing of the completion of the repairs.
Likely to Recommend - 4.5/5.0 -
Stuff happens. This location needs more help.
Repair Quality - 5.0/5.0 -
There were some in-house problems at my service location that caused repair delays.
Customer Service - 5.0/5.0 -
The crew tries hard to provide great customer service; but sometimes the system in place falls short in terms of contacting customers Re: problems that will delay the vehicle’s return in a timely manner.
My Experience - 0.0/5.0 -
I am very pleased with quality of work. However, there were continual delays in completing the work and I got over 15 messages pushing the delivery date out with no clear explanation of why. My service adviser personally told me my car would be ready a week before it actually was. This is a clear issue with client service that significantly impacted my overall satisfaction. At checkin I was told I was scheduled for an estimate when one had already been done and I was actually planning on work starting on that date. At pickup the reception desk only wanted to charge my deductible when I had told my service adviser that day that insurance had already paid me the original estimate so I owed that to them. I felt like I was teaching your employees their job. I continually had to chase my service adviser for updates on work instead of hearing updates when there were continued delays. There was an over reliance on automated text updates moving due dates to dates that proved to be wholly unrealistic. More personal interaction and honest updates on progress would have made me feel better about the whole experience. I would not recommend this office to friends and family for repairs largely due to my customer experience.
My Experience - 5.0/5.0 -
Car looks great. just like new
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Overall satisfied, but there are a few nicks and cracks that weren't there before i had the accident, which is a little unfortunate
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly and great work. Everything looks new and was done in a timely manor. Thank you, Mary & Mark.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 0.5/5.0 -
I was told it would take 2 weeks… you had it for 6. Every time I called.., starting at week 2, I was told that it would be ready in anywhere from 1-4 days. It turned out to be 4 weeks. If you would’ve been upfront and told me, while I would not have been happy at least I could’ve made alternative arrangements for that period of time to rent a car. But because every time I called in you kept telling me it was gonna be ready in a day or two I did not get the long-term rental. Also, I was told that you would call me to update me on the progress but the time would always pass that you said you would call me by so I would end up having to call you to get an update. Horrible customer service!!!!
Returned Clean
My Experience - 5.0/5.0 -
Kim in amazing, the manger cares, the regular text updates help a lot and the work itself was amazing. I know you'll train up your front desk to match the level everywhere else. Sara
My Experience - 5.0/5.0 -
I súper appreciated the frequent friendly updates!
My Experience - 5.0/5.0 -
Beautiful work and great communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very much satisfied with the service we received for repairing our car. Both Kim Strauss and Steve Herndaze kept us updated to the status of our repairs. Kim explained the procedure of the steps that will be taken to repair our car.
Customer Service - 5.0/5.0 -
Steve explained the procedure Caliber will be performing in repairing our car. He answered any questions we had. His knowledge of all repairs to be done to our car made us feel safe.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Communication was a little slow at the beginning, but after a week, I called and was able to talk with service manager, who then kept me up to date until the end, where I ended up taking with the estimator. I don't recommend the texting alerts, as they don't seem accurate with estimating pick up.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Steve and his team did a fantastic job!