Caliber - Bradley IL
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber was phenomenal, Jacob C. was always on top of keeping me up to date on what was going on with my vehicle. Was in a rental for one short month and was back on the road in my personal vehicle. Repairs look GREAT, 10 out of 10!
My Experience - 5.0/5.0 -
We were treated like favored relatives.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision did a great job making my vehicle feel and look like a new vehicle, would recommend you guys for your service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
There was great communication and friendly service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone really communicated with us every step of the way.
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My mirror was never repaired when they said they would and my front driver side led marker no longer works after the work on the car was done
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
The repair itself is great and looks brand new but my led reflector is no longer working and my uconnect system is buggy I belive they messed up on something electrical
Customer Service - 3.5/5.0 -
Nice people
Returned Clean
My Experience - 5.0/5.0 -
Being a long time customer and friend of Mike Randazzo, he said great things about you and he was right
Likely to Recommend - 5.0/5.0 -
I already have!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Outstanding! Jake is incredible at customer satisfaction
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication, great work!
My Experience - 5.0/5.0 -
did a great job, paint match was exceptional, was kept informed during repair, and was completed earlier than expected. would reccomend them highly
Likely to Recommend - 5.0/5.0 -
willvreccomend
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
ratified with results
Returned Clean
Likely to Recommend - 2.5/5.0 -
I think they are overpriced and their communication is not great. Not only did I receive phone calls from a machine for weeks, but I told them I would be out of the country during repairs and that I would not be dropping off the car or picking it up. I gave them the name of the person who would drop it off. When he dropped it off he gave them his name and phone number. However they never communicated with him. They kept sending me messages in the Philippines where I was staying and then I I had to get hold of him to tell him when the car was ready. He received no communication of any kind from Caliber Collision.
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
I asked if your shop could repair a chip in my windshield. I waited for 10 minutes for someone to come out and look at my windshield only to tell me you don't do that kind of work. He asked if I wanted a number to call for someone else to do it. I said no thanks and left. After that I received daily calls from a computer for weeks telling me to call back a different number that could do that work. It was not even a person I could say no thank you do. Just day after day after day for weeks a call from a computer giving a different number to call. The whole thing was frustrating and annoying.
My Experience - 5.0/5.0 -
The car looks better than it did when I bought it used
My Experience - 5.0/5.0 -
Thank you for you above and beyond service. The updates and friendly staff were amazing. Thank you Scott, Jake and Rachel for being the BEST at customer service!
My Experience - 5.0/5.0 -
No complaints! The team did a wonderful job and there was very good communication throughout the process!
Likely to Recommend - 5.0/5.0 -
Always recommend this place!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Huge thank you to Scott and everyone who I talked to from the first day. They always kept me updated and worked with me on things I asked about the during the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
All the staff were really nice and helpful. Especially Rachel at the front desk! She’s quick to respond and answer any questions I had. She’s really great!
My Experience - 5.0/5.0 -
Caliber Collision in Bradley IL was fantastic. They kept me informed throughout the repairs and did an excellent job. My car looked brand new when I picked it up. I would highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work, customer service. My car looked brand new when they were done. I would highly recommend Caliber Collision in Bradley, IL