Caliber - Bradley IL

4.8 (341reviews)
95%
385 E North St,  Bradley,  IL  60915

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (341)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. The quality of repairs receives outstanding feedback, with many customers noting their vehicles look like new or better than before the accident. Communication stands out as a major strength, with regular text updates and proactive information sharing keeping customers well-informed. Timeliness exceeds expectations, with numerous repairs completed ahead of schedule. Customers appreciate the thorough cleaning service and attention to detail. While most experiences are highly positive, a few customers noted minor issues with paint quality, alignment problems, or incomplete repairs that required follow-up visits.
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"Caliber Collision went above my expectations and truly look out for their customers."
"My car looks like new! And better yet they got it dine in half the time quotes for repairs."
"... tremendous customer skill team that got the job done βœ”οΈ they returned the car to me in flawless condition, tremendous!" Read more
"The repair work on my hail damage to my Cadillac was remarkable. It looked like it never happened. ..." Read more
"They ruined the car and wont take accountability. They replaced a wiring harness on a car with no ..." Read more
"It was done in half the time quoted!"
"My vehicle was expected to be done October 24th and was done the 14 10 days earlier"
"It was completed earlier then originally planned"
"It was 3 days early"
"Had me done a day before expected. Thats really remarkable considering the week it went in, there ..." Read more
"... with Caliber Collision to the day I picked it up I was informed every day on what the progress was on my vehicle. Via text messages This detail to me ..." Read more
"I received regular updates every few days on the progress of the repairs."
"Caliber Collision let me know what was going on every step of the way. That was nice cause I didn't ..." Read more
"I was informed from beginning to end of service."
"Kept in touch thru repairs"

Likely to Recommend

Keep car way too long. If I would have known I would have taken elsewhere. I went here because it was on list from my insurance company and closer to me than other places. I would tell others the quality of work is very good but the length of service time is ridiculous

Repair Quality

Work quality was very good but time frame to fix car was ridiculous. I checked other places aftermath and it could have been done much much sooner

Customer Service

They did keep me posted by text of the continuing progression of job and were friendly

My Experience

The repairs were completed very fast and I loved the way I was constantly updated about the status of my vehicle. Rachel was very friendly and answered all my questions.

My Experience

My Experience

My Experience

Very quick and great friendly staff

Likely to Recommend

Repair Quality

Customer Service

Customer service was great

Returned Clean

My Experience

I feel like I got a brand new Murano returned to me! The detailing on the inside was an unexpected surprise and very much appreciated. The repairs look great, and everyone I came in contact with was cordial and efficient. The communications via text throughout the repair process were helpful as well. I will highly recommend Caliber Collision to those I know who are in need of body work done to their vehicle. Thank you for being a company that all companies should strive to emulate! Thank you for the wonderful experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I am completely satisfied with the work of caliber collision.. Car looks like new!

Likely to Recommend

Repair Quality

Great so far.. No issues to report at the moment! I greatly appreciate the work they done

Customer Service

Great work. No issues to report at the moment. I greatly appreciate the work Caliber collision has done!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Quickly completed, looks as good as new.

Likely to Recommend

Repair Quality

Repair completed ahead of schedule. Kept abreast of updates asking the way (your parts are in!) & did what they told me they'd do. Would recommend.

Customer Service

Likely to Recommend

Repair Quality

Nice work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Good work

Customer Service

Good work

Returned Clean

My Experience

I was given false information and essentially was called a liar

My Experience

amazing work looks brand new, and surprised they even detailed inside wonderful job guys thanks

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

You are so friendly and kind, good and clear communication, thanks for keep me posted during the repair. You did a great great job, if was necessary I back to this place because I'm so happy with the experience, my truck looks like nothing happened. Thank you so much to everyone, you are the best.πŸ˜ƒπŸ‘Œ

Likely to Recommend

Repair Quality

They did a great reat job. Good and clear communication, the keep me posted. They are very friendly. I totally recommend them. My car looks like nothing happened. I'm so happy

Customer Service

Excelente πŸ‘Œ

My Experience

My Experience

Best body shop in town , I recommend coming here !

Likely to Recommend

Repair Quality

Best shop in town , I recommend them to anyone

Customer Service

My Experience

They did a great job! Always communicated with me about any updates with my vehicle. Thank you!

Likely to Recommend

Repair Quality

They did a really good job!

Customer Service

They did a really good job!

Returned Clean