Gerber Collision & Glass - Bourbonnais

Likely to Recommend - 5.0/5.0 -

I recommend Gerber every chance I get.

Repair Quality - 5.0/5.0 -

The Gerber went above and beyond during the repair process, even taking the time to clean the inside of the van which was very much appreciated.

Customer Service - 5.0/5.0 -

The whole team from Lindsey to Joe to Donnie and Doug always make me feel welcomed and listen to my concerns.

Returned Clean

My Experience - 5.0/5.0 -

They are excellent! Kept me posted all through the process & gave me a heads up the day before they believed it would be complete so I could plan ahead for pickup! Doug Randolph really goes above & beyond to make the experience as painless as possible!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did very good wrok on my car you can't tell it had been damaged.

Customer Service - 5.0/5.0 -

The customer service is very good.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My car was brought in for repairs about a month ago as of writing this. Let me preface this with: I know the damage to my car was severe, and the repair taking a long time was to be expected once all the damage was totaled up. Everything I am about to say has nothing to do with the true length of time my car needed to be safely repaired it has everything to do with rude, poor communication and missed deadlines/unmet promises. When my car was originally assessed, I was told it would be about 2 weeks. They were going to have my car ready for me before I moved to Indiana, almost 2 hours away. Awesome! I was told this by both Gerber AND Progressive. That Friday rolled around, my car was not done. I was told parts were still being waited on and it was going to be the week after. Totally cool, I was still going to be in Illinois. We would have the car the day we were meant to start driving back and forth between states. Car wasn't ready. We kept getting told the next day, the next day, the next day -- it was almost done and it needed a part that they were waiting for. That didn't ever get delivered on. The time apart of promises started to get longer, 2-3 days, then "oh sometime next week." We were no longer living in Illinois. I lived in Indiana. No one offered to compensate me for the Uber it would take to come and get my car (Yes, there is a part of this for insurance coverage that would have covered this, but at this point it was a failure to deliver after many many promises of my car being done that were not met. This is a different story and should have been handled by the collision center as a courtesy.) That was denied and I was told to figure it out and they couldn't help me. As my car continued to not be ready, was told Wednesday, but then no one called me that entire day to update me on ready or not, I had to begin contacting them. I kept urging them, okay I already have to eat the cost of a Lyft to Bradley (as my husband commutes, he cannot take me), I need the car in 2 weeks because I must fly out of town for work. I was told my car would be ready the week before my flight. I continued to not be contacted on the days they said it would be ready (wednesday, friday of that week). I had to call them. On wednesday they told me it would be friday. I was told Thursday, it would be ready on Friday and they would let me know sometime in the morning. no one called, when I did, twice that day, no one answered me. This is a good point in time to mention, the entire time I had been speaking to Joe who had been repeatedly been condescending and rude when i let him know each delay just was really messing with our life and he offered no solutions. He was clearly quick to get me off the phone and never wanted to speak on or explain what was going on. They told me later that Monday, my steering was locked up and they couldn't diagnose it. It would be more time. There is more to this review but just contact me instead.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I haven't viewed the work but I expect the work to be completely satisfactory. I haven't picked the car yet.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thanks

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Lindsey & Joe we're wonderful the kept me informed they we're so informative. My car looks great drives well I would recommend them a million times! Service with a smile. Choose Gerber great service, great work, great attitudes with a smile. Tarasha

Likely to Recommend - 5.0/5.0 -

A million times I would recommend Gerber 10 isn't high enough! Truly satisfied with the staff & work did on my car!

Repair Quality - 5.0/5.0 -

Lindsey the receptionist & helped with all of my questions & concerns she was so sweet & kind every time I called or stopped by. She made me feel at ease every step of the way. Joe the collision repair guy for my car called & kept me informed as well. My experience with Gerber was a million stars for sure. I would recommend them for sure!

Customer Service - 5.0/5.0 -

So satisfied Lindsey & Joe we're great!

Returned Clean

My Experience - 5.0/5.0 -

I appreciate the professionalism of each employee I had contact with.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great, and I appreciate the detail given to cleaning it up.

Customer Service - 5.0/5.0 -

Very communicative.

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

The hood of my car is like a quarter of an inch higher on one side . My son is a mechanic and he said that they did not do a good job on that. Also, he noticed that there’s a flap behind one tire where the screws aren’t totally screwed in.

Customer Service - 4.0/5.0 -

The first time I talked to the receptionist about getting my car there she told me I was responsible for getting it towed there, which wasn’t true

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good work

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 1.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

You guys did a super nice job on my car Thank You so very much 😊

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Initial repair time 4 days. Rented car for 4 days. Received text saying car won’t be done for 6 more days. Called and they said that’s just worst case scenario and car will be done sooner. Called them and they said ordered wrong bumper. Received car on worst case scene to date. Asked if the could possibly pay a couple days rental and the said no. Not happy with the way they do business.