Caliber - Bradley IL

4.8 (347reviews)
95%
385 E North St,  Bradley,  IL  60915
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car
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Email

Reviews (347)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The team received high marks for proactive communication, including regular text and phone updates throughout the repair process. A standout theme was vehicles being completed ahead of schedule, which delighted many customers. Several customers also appreciated the complimentary interior and exterior cleaning as a thoughtful bonus. A few customers noted areas for improvement directly from their feedback, including occasional paint or trim issues upon return, and in isolated cases, concerns about incomplete repairs or foreign material left on vehicles.
AI-Generated from reviews written in the last 12 months
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"... unexpected surprise and very much appreciated. The repairs look great, and everyone I came in contact with was cordial and efficient. The communications via ..." Read more
"Caliber Collision went above my expectations and truly look out for their customers."
"... tremendous customer skill team that got the job done ✔️ they returned the car to me in flawless condition, tremendous!" Read more
"The repair work on my hail damage to my Cadillac was remarkable. It looked like it never happened. Plus the clean ..." Read more
"... this other shop the work was very disappointing. Caliber Collision went above and beyond with their customers care and care to detail with making my vehicle look as ..." Read more
"WOW! They got it done in half the time if the quote! Great work, my car looks lime new!"
"My vehicle was expected to be done October 24th and was done the 14 10 days earlier"
"Repair completed ahead of schedule. Kept abreast of updates asking the way your parts are in! & did what they ..." Read more
"It was completed earlier then originally planned"
"My car looks perfect!! Done way before the estimated date!! All the staff I dealt with where super nice and professional"
"... with Caliber Collision to the day I picked it up I was informed every day on what the progress was on my vehicle. Via text messages This detail to me ..." Read more
"I received regular updates every few days on the progress of the repairs."
"They kept me very informed on what was going on. Excellent customer service and the car repairs looked ..." Read more
"Throughout the entire process communication was elite."
"The entire process was smooth thanks to their professional staff."

My Experience

My Experience

No complaints! The team did a wonderful job and there was very good communication throughout the process!

My Experience

Huge thank you to Scott and everyone who I talked to from the first day. They always kept me updated and worked with me on things I asked about the during the process.

Likely to Recommend

Repair Quality

Customer Service

All the staff were really nice and helpful. Especially Rachel at the front desk! She’s quick to respond and answer any questions I had. She’s really great!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber Collision in Bradley IL was fantastic. They kept me informed throughout the repairs and did an excellent job. My car looked brand new when I picked it up. I would highly recommend them.

Likely to Recommend

Repair Quality

Excellent work, customer service. My car looked brand new when they were done. I would highly recommend Caliber Collision in Bradley, IL

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repairs were completed very fast and I loved the way I was constantly updated about the status of my vehicle. Rachel was very friendly and answered all my questions.

Likely to Recommend

Repair Quality

I was very satisfied with the service. I was constantly updated on the status of my vehicular which made it easier to track the progress being done.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very satisfied with caliber Collision. They greeted me with friendliness and kept me updated on the repair of my car when I pick my car up it looked like new thank you

Likely to Recommend

Repair Quality

From start to finish, I have no complaints

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Keep car way too long. If I would have known I would have taken elsewhere. I went here because it was on list from my insurance company and closer to me than other places. I would tell others the quality of work is very good but the length of service time is ridiculous

Repair Quality

Work quality was very good but time frame to fix car was ridiculous. I checked other places aftermath and it could have been done much much sooner

Customer Service

They did keep me posted by text of the continuing progression of job and were friendly

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Very quick and great friendly staff

Likely to Recommend

Repair Quality

Customer Service

Customer service was great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I feel like I got a brand new Murano returned to me! The detailing on the inside was an unexpected surprise and very much appreciated. The repairs look great, and everyone I came in contact with was cordial and efficient. The communications via text throughout the repair process were helpful as well. I will highly recommend Caliber Collision to those I know who are in need of body work done to their vehicle. Thank you for being a company that all companies should strive to emulate! Thank you for the wonderful experience.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am completely satisfied with the work of caliber collision.. Car looks like new!

Likely to Recommend

Repair Quality

Great so far.. No issues to report at the moment! I greatly appreciate the work they done

Customer Service

Great work. No issues to report at the moment. I greatly appreciate the work Caliber collision has done!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quickly completed, looks as good as new.

Likely to Recommend

Repair Quality

Repair completed ahead of schedule. Kept abreast of updates asking the way (your parts are in!) & did what they told me they'd do. Would recommend.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Nice work

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good work

Customer Service

Good work

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was given false information and essentially was called a liar

My Experience

amazing work looks brand new, and surprised they even detailed inside wonderful job guys thanks

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