Caliber - Brookhaven

4.9 (840reviews)
98%
325 Brookhaven St,  Brookhaven,  MS  39601
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (840)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. The communication experience was a standout highlight, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was another strong point, as many vehicles were completed ahead of schedule. A few customers noted minor issues such as infrequent updates, parts delays, and small repair oversights, reflecting their desire for an even more thorough experience.
AI-Generated from reviews written in the last 12 months
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"... possible. My vehicle was repaired in a timely manner, and the quality of the work exceeded my expectations. I truly appreciate their professionalism and would ..." Read more
"... that needs auto repair to go to Caliber Collision. You can't even tell that my truck was ever damaged. Excellent work." Read more
"Great work! Looked better than new! Professional repairs!"
"... with the work done on my SUV by Caliber Collision! It looks like it did on the showroom floor when I bought it! Many thanks!" Read more
"Few issues on the car are still not fixed. Customer service was good but there are a few issues ..." Read more
"... throughout the entire process. I was thrilled that my truck was ready ahead of schedule, and the quality of their work is phenomenal." Read more
"... kept us updated on the status of our repairs and had our car completed ahead of schedule. Everyone was friendly, helpful, and professional." Read more
"The original estimated time was 2 weeks. The repair was done in 1 week! Excellent!"
"They finished way ahead of schedule and did an awesome job very nice and courteous people and answered any questions ..." Read more
"Was ready 4 days before promised"
"... service. I really appreciated the communication. Getting text messages throughout the process was really nice. Thank you!" Read more
"... recommend them to anyone needing repairs. From the texts and phone calls informing you of every phase is impeccable. The workers are also polite and welcoming. Thanks ..." Read more
"Best experience I've had at a body shop. I especially like the texts giving me updates on progress being mad. Just perfect"
"... the moment I drove my car in for damage assessment. They kept me updated by phone plus text messages. If anyone that I know that is in need of professional ..." Read more
"Updates could have been more frequent but staff was super kind!"

My Experience

John and Courtney both were nice, friendly and respectful. I felt very confident that they would get my Jeep repaired back to new condition. The parts came in quicker than expected leading to it getting repaired quicker than expected. I will definitely use Caliber Collision in the future if needed. I would also recommend them to my family and friends.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Good work

Repair Quality

Efficient and can’t tell that any damage occurred

Customer Service

Polite friendly and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service great hospitality very knowledgeable. Will recommend them to anyone.

My Experience

The employees at Caliber Collision are very accommodating.

My Experience

I received the best and most professional service that anyone could ask for.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work my car looks great...I loved the way they provided updates about progress

Likely to Recommend

This is my 2nd time using them and they are great

Repair Quality

Great work and great service

Customer Service

Everyone is really friendly and helpfull

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everybody was super nice and very helpful. They kept me updated on my vehicle’s progress. Work was done quicker than I expected. Would definitely recommend.

Likely to Recommend

Repair Quality

Everybody was so nice and helpful. Repairs were done in a very timely manner. I was very pleased with the work and service. I really appreciated the communication. Getting text messages throughout the process was really nice. Thank you!

Customer Service

Everybody was so nice and helpful. Repairs were done in a very timely manner. I was very pleased with the work and service. I really appreciated the communication. Getting text messages throughout the process was really nice. Thank you!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very Satisfied with the service and everyone was very friendly and easy to talk with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Impressed with the updates. Surprised at it being under estimate. Very pleased.

My Experience

Great Service in a short time! Thank you so much! Will definitely recommend yall!😉

Likely to Recommend

Repair Quality

Very pleased! Would recommend to anyone!

Customer Service

Very nice and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer service was great. Very friendly, quick and easy

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent communication!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for completing the job in a most favorable and timely manner. I was totally satisfied with the timeframe. A special thanks to Alex (I think I got his name right) and the staff for your great service. Dorothy

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