Caliber - Charleston IL
1607 Madison Ave,
Charleston,
IL
61920
USA
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with many noting repairs that restored vehicles to like-new condition. Exceptional communication and proactive status updates were frequently highlighted as standout strengths. Timeliness was largely commended, with several vehicles completed ahead of schedule. Customers appreciated the extra mile taken, including interior cleaning and insurance coordination. A few customers noted isolated concerns around communication gaps and repair completion, reflecting areas where experiences varied.
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Service Quality
"... painless. Beautiful blending of old and new paint. The car looked like it had never been damaged - like new! The original estimated time to complete the repair ..."
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"Didn't completely fix problem even though stated what happened & concerns I was having"
"The quality of the work was amazing."
Larry
(Toyota owner)
reviewed 8/6/26
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Kierra
(Hyundai owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Anjenete
(Subaru owner)
reviewed 8/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Marty
(Toyota owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sean
(Mitsubishi owner)
reviewed 7/30/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kiah
(Ford owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Duane Or Lisa
(Mitsubishi owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Timothy-And-Debra
(Buick owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were dedicated to making sure that the car was fixed right and kept us informed, with every step of the process.
Customer Service - 5.0/5.0
Christopher
(Dodge owner)
reviewed 7/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kari
(Kia owner)
reviewed 7/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like new.
Customer Service - 5.0/5.0 -
Awesome staff that stayed on top of things even after a storm and a holiday.
Returned Clean
Abbie
(Buick owner)
reviewed 7/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Eric
(Chevrolet owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They always do a great job
Customer Service - 5.0/5.0 -
The best around
Returned Clean
Max
(Hyundai owner)
reviewed 7/6/26
My Experience - 5.0/5.0 -
Could have been a better time estimate
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Better time involved estimate would have been nice
Customer Service - 5.0/5.0
Returned Clean
Cathy
(Jeep owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were awesome
Customer Service - 5.0/5.0
Karen
(Nissan owner)
reviewed 7/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Bob Bennett is great to work with! He is always very thorough and friendly. We would highly recommend.
Returned Clean
Cheyenne
(Ford owner)
reviewed 7/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0 -
Thanks for your compassion and help when I was stuck for 2 hours waiting for my rental.
Returned Clean
Glen
(Buick owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0 -
Good work and you deserve the work
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good job
Returned Clean
Bobby
(Chevrolet owner)
reviewed 6/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Allen
(Toyota owner)
reviewed 6/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very pleased with the job!
Customer Service - 5.0/5.0
Returned Clean
Drew
(Volkswagen owner)
reviewed 6/25/26