Caliber - Charleston IL
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Good reputation for Good work
Repair Quality - 5.0/5.0 -
Good experience
Customer Service - 5.0/5.0 -
Bob was very helpful explaining the whole process on repairing our car
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone I encountered was pleasant and polite. The cost of the work was reasonable. The work on my van was great! Very happy overall.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Bob did an excellent job of explaining the process, he made me feel comfortable, like I was leaving my car in very capable hands. Paula was very friendly when I stopped in without an appointment. The car looks brand new, thanks to all.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Bob did an excellent job of explaining the repair process to me. Paula was always friendly and helpful when I was in the office.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The work was completed and satisfactory. It took longer than I expected, but it fit in with my schedule very well. They went above and beyond on the details!
Customer Service - 5.0/5.0 -
Communication was excellent! They kept me informed throughout the entire process. Bob Bennett was very friendly, helpful, and easy to work with.
Returned Clean
My Experience - 5.0/5.0 -
Bob is wonderful to work with! He is great at communicating and is a wonderful representative of Caliber!
Likely to Recommend - 5.0/5.0 -
I would recommend you guys to anyone!!
Repair Quality - 5.0/5.0 -
I am very impressed on how you guys took ur time and made everything look nice especially since my car was in a wreck and once they got the back hatch open they found more damage and they even took care of that.also updated me as much as they can. You can’t even tell it’s been in wreck. Thank you guys so much to making my car look nice and taking care of my car with care!! If I could do more then a 10 I would.
Customer Service - 5.0/5.0 -
I’m very satisfied!
Returned Clean
My Experience - 5.0/5.0 -
High quality work! Excellent staff, Amazing customer service!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision in Charleston , IL did an amazing job with my Ford Explorer. From the first time we met through the final finished work, they stayed in contact, were helpful, attentive and upbeat and kind. I am impressed by the professionalism and quality of work that was done in my vehicle. I will definitely recommend Caliber Collision to anyone needing service. Shane, Bob and Paula were fantastic!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing job. Thank you for the updates during the process. A huge shout out to the team working in this heat you’re truly appreciated ❤️
Likely to Recommend - 5.0/5.0 -
They did an amazing job would definitely recommend.
Repair Quality - 5.0/5.0 -
Amazing service. Loved they keep you updated.
Customer Service - 5.0/5.0 -
Very friendly staff.
Returned Clean
My Experience - 5.0/5.0 -
You guys rock!!! Everything was absolutely amazing!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
As I stated earlier, I trust them
Repair Quality - 5.0/5.0 -
I can’t believe that they cleaned both the outside and inside of our vehicle
Customer Service - 5.0/5.0 -
I’ve known one of the guys for years and I trust him. Thereby, I trust the rest of the team
My Experience - 5.0/5.0 -
Shane and Bob were excellent to work with. The shop guys did an amazing job repairing and painting the car. Show room quality. Thank you.
Likely to Recommend - 0.5/5.0 -
I will not ever use their shop again nor will I recommend them to any of my friends!
Repair Quality - 2.5/5.0 -
The repairs to the exterior of the vehicle were done in a quality manner.
Customer Service - 0.5/5.0 -
my first phone call with caliber collision after having made an appointment with the woman on the phone and had hung up within 30 seconds she called me back to make sure that I was done talking apparently I didn’t say goodbye and she asked if I was done and I told her I was and then she hung up on me. That was how the whole process started, and it went downhill from there
My Experience - 5.0/5.0 -
Thank you so much for taking car of me and my car, once again! You always do great work, my car looks like new again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was so helpful and made sure the job was done right