Caliber - Charleston IL
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Super happy with the way the guys kept me up on what was going on with my car. No matter if it was a text or a phone call, I was up to date with what was going on. I appreciate that more than I can express!!! Charleston Caliber has my business for life!
Likely to Recommend - 5.0/5.0 -
Absolutely will refer to here!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Seriously the best!!!!! Everyone was super helpful, and treated me like a human and not a number
Returned Clean
My Experience - 5.0/5.0 -
They did a great job. They kept me posted as to the progress of it being done. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They kept me updated throughout the whole process.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Our experience with Caliber Collision was top notch! Very pleased with the people and the work we had done! Thank you Caliber Collision!!
My Experience - 5.0/5.0 -
Car looks great and so clean at pick up!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
The shop has the capability to do the work but work force is not motivated in my view based on this experience. Office folks and management are personable, willing and sincere .
Repair Quality - 3.0/5.0 -
Attention to detail is poor. I can cite examples.
Customer Service - 4.0/5.0 -
Responsive to my calls and necessary follow up items.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend!
Repair Quality - 5.0/5.0 -
Great service. Great communication through the repair process. Repairs turned out fantastic.
Customer Service - 5.0/5.0 -
Great overall service.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Very friendly. Took the time to explain everything.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rough start with getting estimate date which was 6 wks out, but once I got scheduled, I was kept informed throughout the repairs. Pick up was smooth and car was in excellent condition.
Customer Service - 5.0/5.0 -
Customer service with first call was a challenge. She lacked any professional customer service was very apparent; however, every other person was outstanding.
My Experience - 5.0/5.0 -
The truck looks super nice and you cannot tell anything ever happened to it. Much appreciated!
Likely to Recommend - 0.5/5.0 -
I know this is my first experience with Caliber after they bought Porters but with the customer service, I don’t recommend
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
My experience with Paula at the shop was absolutely horrible. I believe for the protection and future of the business, she needs to be moved out of customer service. Lack of communication was horrendous! Comments that were said under breath can be still heard by the customer. I had no communication from the shop for 3 weeks and I finally went in to see what was up, Paula said she called. I said I have no missed calls and no messages. I told her I answered all calls knowing it could come from a number i didn’t recognize. Also she had my email address, as a better business practice if a phone call is not returned by customer in 48 hours email them! My process was delayed by weeks because of this. I could add so much more but I hope the company gets my point.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend Caliber Collision to anyone, they are the best.
Repair Quality - 5.0/5.0 -
I would give 100 for this place. 100% professional and definitely would recommend this place over anyone in Charleston IL. They were very nice and kind to rotate my tires as a special request for a flat tire that I got. Completely professional group there and I would definitely go there again if I had any car trouble. Thanks again to everyone there at Caliber Collision!
Customer Service - 5.0/5.0 -
All brand new and looked really good